We’re looking for an inbound sales and support specialist to join our team. If you love talking to new customers over the phone, teaching people the value of implementing a new system, and are a techy at heart, then this role is for you.
About the Role
The Inbound Sales and Support Specialist role combines customer training with some technical knowledge. A successful performer is someone who enjoys teaching people how to use new technology, is a patient explainer, and isn’t afraid of reaching out to new customers over the phone. It is these skills that will yield a more successful conversion rate in retaining new customers to allow this company to grow even faster.
Responsibilities
Reaching out to new, inbound customers (60% of the time). You will be responsible for contacting new inbound customers within 24 hours via phone, making sure they understand all the capabilities of our software to get the most of their free trial. These interactions are important to lead to a high conversion rate from trial customer to ongoing paying customer.
Onboarding new customers (25% of the time). You will be responsible for coordinating any training sessions as well as scheduling and installing a point-of-sale software remotely with a third party company. It is important to become knowledgeable about how these integrations work with different POS companies we are compatible with.
Customer service & technical support (15% of the time). You will be responsible for helping to respond to customer inquiries and working with our dev lead to solve issues.
Requirements/Qualifications
Bachelor degree from a four-year university
2+ years with sales or customer support experience in a business setting
Experience in managing a sales pipeline system and process
Proven track record of developing warm leads to paid customers in a consistent and disciplined contact/outreach system, primarily via phone
Ability and experience in talking to top decision makers, primarily owners and managers of entertainment venues
Background and/or understanding of the entertainment industry, including how it operates and the needs our company solves
Knowledge and interest in software/technology
Ability to be self-motivated to handle the rigor and intensity of working within a startup company that is scaling at a high rate
Ability to focus and strategically prioritize actions to achieve desired outcomes
