ZERO Personal Health Assistant Support Representative Remote · Full time Company website

Apply for Personal Health Assistant Support Representative

We’re building a member-first healthcare experience that allows providers to focus more on their patients while getting paid fast and hassle-free; which saves employers as much as 50% on the cost of care; enabling care to be $0 out-of-pocket for plan members. No copays. No deductibles. No coinsurance. It’s healthcare the way it should be.

Job Title: Personal Health Assistant Support Representative

Location: Remote

Salary Range: $37,000 - $47,000 per year

Reports To: Director of Member Experience

About ZERO:

At ZERO, our mission is to simplify healthcare and eliminate financial barriers, ensuring that everyone has access to high-quality care at no cost. We work with self-funded employers and innovative healthcare providers to match members with the best healthcare options, enabling access to care for $0. Our vision is to create a world where healthcare works for everyone, empowering our clients and their employees to access care while reducing healthcare costs.

With offices in downtown Tulsa, OK, Denver, CO, and a growing virtual team around the country, we are solving our country’s healthcare cost problems by making healthcare for scheduled care simple, transparent, 100% accessible and affordable.

Job Summary:

The PHA team helps connect our members with the care they need for free, that’s right $0. Healthcare is confusing and expensive so we want to make sure it is easy and free. Our PHA’s are responsible for answering phone calls, emails, chats, and faxes addressing member requests and or concerns and to understand and address their healthcare needs by referring to the right healthcare provider at no cost. We take great pride in giving our PHA's the tools and autonomy needed to always make the member experience exceptional with every interaction. This support role will be instrumental in supporting these functions.

Key Responsibilities of Position:

• Daily Follow Up Support: Review PHA follow ups by checking for service dates, messaging providers for updates, checking for needed actions and communicating with PHA’s in Zendesk tickets.
• Zendesk Support: Reviewing open tickets and unsolved tickets for accuracy and consistency. Updating tickets that have service dates and assigning to the PHA handling the ticket.
• goZERO Support: Answer inquiries in our internal referral platform to ensure that members are seen promptly for their visits, and all provider questions are addressed.
• Outbound Communications: Includes calling members to initiate referrals from faxes received, following up on messages left to members by the PHA’s, emailing appointment/coverage confirmations, requesting documents/info requested by providers, and scheduling reminders.
• Fax Support: Review faxes, request referrals in GoZERO for referral partners and adding orders to existing referrals.
• Collaboration: Work closely with other teams at ZERO including the Personal Health Assistants

You must have

• Ability to work M-F as early as 7 am or as late as 7 pm
• High School diploma, GED, or equivalent experience
• Six months customer service experience
• Ability to empathize with and prioritize customer needs
• Ability to speak effectively with customers and employees of the organization
• Strong organizational, time management, and problem-solving skills
• Excellent written and oral communication skills
• Excellent typing skills
• Basic computer knowledge/PC experience
• Must be able to pass a criminal background check
• A quiet and secure location when working from home.

It would be even cooler if you had

• Experience in Healthcare
• Experience with G-Suite - Google drive, sheets, and docs
• Experience with Zendesk or another web-based ticketing system
• Experience with patient referrals programs
• Bachelor's Degree

Get ready to join a group of diverse, smart, talented, and driven individuals. We are looking for people who are motivated to make a huge difference in the lives of ordinary people by bringing accessibility and transparency back to healthcare. At Zero we..

• Are a truly modern healthcare company disrupting the status quo
• Blindly trust our grandparents but expect everyone else to bring data
• Promote a culture of freedom and responsibility
• Are open, honest and accountable at every level

What We Offer

• Competitive salary
• Comprehensive health benefits package
• 401k retirement savings plan
• A supportive and dynamic team environment
• The opportunity to make a meaningful impact on the healthcare industry

To Apply

If you are passionate about transforming healthcare and thrive in a member-focused role, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are a fit for this role:

Interested? Visit https://zero.health/careers/