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Partner Operations Associate

Tempus

Tempus

Operations
Atlanta, GA, USA
Posted on Thursday, July 4, 2024

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a talented and passionate individual who will support key partnerships in our Multiomics business.

In this role you will

  • Support the pre-sales process by ensuring contracts properly account for operational considerations.
  • Lead the new client on-boarding, including building kick-off materials.
  • Ensure projects are executed to desired specifications, which requires an in-depth understanding of our laboratory workflows.
  • Act as the connective tissue between clients and the business, regularly talking to clients about project updates, issues, etc.
  • Work as a collaborative team member by partnering with Business Development, Data Management, Finance, Lab, and others.
  • Create deliverables & report cards for partnership metrics & updates.
  • Maintain the source of truth and status of projects using tools like Salesforce & JIRA to provide cross-functional transparency.
  • Contribute to the development of marketing and sales enablement collateral.
  • Identify areas of process improvement and present potential solutions.
  • Prepare, QA, and provision access for data prior to client delivery.

A good candidate:

  • Is comfortable with and excited about working with healthcare customers directly and creating positive experiences.
  • Responds promptly to client inquiries and is action-oriented
  • Has a proven track record of setting and achieving high personal standards of performance.
  • Is comfortable working in ambiguity
  • Has a problem-solving mindset
  • Is highly organized and systematic, with superb attention to detail and the ability to prioritize and complete tasks with a high degree of accuracy.
  • Is persistent, resilient, flexible, and gritty.
  • Is a powerful & persuasive communicator with a strong ability to motivate and influence others.
  • Has the ability to develop and maintain strong, collaborative relationships; up, down and across.
  • Has superior analytical skills-- comfortable working with & uncovering insights from data.
  • Has a tenacious appetite for success.
  • Has a fundamental need and desire to be helpful.

An ideal candidate also:

  • Has interaction with current customers who would rave about you.
  • Has an understanding of the diagnostics industry and / or laboratory workflows.
  • Has worked in the Healthcare industry, in an Operating or Commercial capacity.

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We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.