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Process Manager, Clinical Operations (Reference Lab)



Chicago, IL, USA
Posted on Thursday, June 13, 2024

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Process Manager who will work with our internal lab, operations, and customer success teams, as well as with equivalent teams at external reference labs.


  • Support the clinical operations team in launching and scaling new test offerings and new workflow patterns, in partnership with external reference laboratories.
  • Manage and track work across multiple lab, technology, and operational systems to ensure deliverables are met on time and with exceptional accuracy.
  • Independently identify and execute on changes to improve workflow processes
  • Perform critical quality control functions in the order creation and reporting workflows to ensure timely results delivery for individual patients.
  • Work closely with engineering and product teams to scope and prioritize software enhancements in support of internal operations and test delivery.
  • Collaborate with cross-functional lab, customer success, commercial, and scientific teams as well as external reference lab teams
  • Manage KPIs for assigned segment of the reference labs operations
  • Report project statuses, quality metrics, and general feedback to team leadership.
  • Support ongoing and future projects within the clinical operations team.
  • Role may include direct people-management responsibilities
  • Other duties as assigned


  • Bachelor’s degree, preferably in Healthcare Administration, Business, or Communications (or equivalent experience)
  • 3+ years experience managing cross-functional projects
  • Experience with Protected Health Information (PHI)
  • Experience working as part of a larger team to drive initiatives at scale
  • Proven track record of setting and achieving high personal standards of performance
  • Detailed understanding of entire MS Office Suite and G-Suite applications
  • Tech-savvy and comfortable learning and integrating new forms of technology with a steep ramp-up period

Skills and Abilities:

  • Consistently takes a proactive approach to problem-solving with strong decision-making skills
  • Strong ability to organize a daily, weekly, and monthly workload by priorities
  • The ability to work effectively in a fast-paced and ever-changing environment is key
  • Proven ability to complete projects according to outlined scope and timeline
  • Resourceful with the ability to uncover solutions, learn new skills, and take on challenges
  • Superior analytical, interpersonal, and problem-solving skills
  • Professional verbal and written communication skills

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.