Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Process Manager who will work with our internal lab, operations, and customer success teams, as well as with equivalent teams at external reference labs.

Responsibilities:

• Support the clinical operations team in launching and scaling new test offerings and new workflow patterns, in partnership with external reference laboratories.
• Manage and track work across multiple lab, technology, and operational systems to ensure deliverables are met on time and with exceptional accuracy.
• Independently identify and execute on changes to improve workflow processes
• Perform critical quality control functions in the order creation and reporting workflows to ensure timely results delivery for individual patients.
• Work closely with engineering and product teams to scope and prioritize software enhancements in support of internal operations and test delivery.
• Collaborate with cross-functional lab, customer success, commercial, and scientific teams as well as external reference lab teams
• Manage KPIs for assigned segment of the reference labs operations
• Report project statuses, quality metrics, and general feedback to team leadership.
• Support ongoing and future projects within the clinical operations team.
• Role may include direct people-management responsibilities
• Other duties as assigned

Qualifications:

• Bachelor’s degree, preferably in Healthcare Administration, Business, or Communications (or equivalent experience)
• 3+ years experience managing cross-functional projects
• Experience with Protected Health Information (PHI)
• Experience working as part of a larger team to drive initiatives at scale
• Proven track record of setting and achieving high personal standards of performance
• Detailed understanding of entire MS Office Suite and G-Suite applications
• Tech-savvy and comfortable learning and integrating new forms of technology with a steep ramp-up period

Skills and Abilities:

• Consistently takes a proactive approach to problem-solving with strong decision-making skills
• Strong ability to organize a daily, weekly, and monthly workload by priorities
• The ability to work effectively in a fast-paced and ever-changing environment is key
• Proven ability to complete projects according to outlined scope and timeline
• Resourceful with the ability to uncover solutions, learn new skills, and take on challenges
• Superior analytical, interpersonal, and problem-solving skills
• Professional verbal and written communication skills