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Reimbursement Support Specialist



Customer Service, Operations
Chicago, IL, USA
Posted on Wednesday, June 5, 2024

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

As a Tempus Reimbursement Support Specialist, you will play a crucial role in ensuring timely and accurate reimbursement for Tempus' innovative molecular diagnostics services. Your primary responsibilities will revolve around patient outreach via email to obtain consent forms for commercial appeals, enabling Tempus to pursue multiple levels of appeals, including independent clinical reviews outside of the patient's primary insurance provider. Additionally, you will serve as the primary contact for one of Tempus' referring lab partners, providing essential financial assistance information and troubleshooting any patient demographics or financial assistance criteria issues.


  • Initiate contact with patients via email to obtain necessary consent forms for commercial appeals.
  • Communicate effectively with patients, addressing any concerns or questions regarding the appeals process.
  • Ensure timely submission of consent forms to facilitate appeals procedures.
  • Serve as the primary contact for one of Tempus' referring lab partners, maintaining strong working relationships and ensuring smooth communication.
  • Address any issues related to patient demographics or financial assistance criteria, working closely with internal teams to resolve them promptly.


  • Strong organizational skills and strong attention to detail, are a self-starter and can work with minimal supervision.
  • Highly analytical and detail-oriented, you enjoy unpacking and resolving complex issues.
  • Results oriented, highly energetic, dynamic individual with hands-on mentality.
  • Proven ability to learn new skills quickly and adapt to new processes smoothly.
  • Ability to work independently and within a team environment.

Required Education & Experience

  • Associate/Bachelor Degree or 2+ years healthcare revenue cycle / billing operations.
  • Strong communication skills, both written and verbal, with the ability to interact effectively with patients, insurance providers, and internal stakeholders.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and meet deadlines.
  • Proficient in Microsoft Office (Specifically Excel).

Preferred Qualifications

  • Prior experience in healthcare reimbursement, insurance appeals, or patient advocacy roles is highly desirable.
  • Experience with Google Suite


We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.