Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Tempus is looking for a Junior ServiceNow Engineer to join our IT & Enterprise team. In this role, you will be responsible for the development and maintenance of ServiceNow and a key stakeholder in its architecture.You must be a team-oriented individual, with proven ability to execute both collaboratively and independently. You will work closely with Technology and Business teams to develop and enhance ServiceNow capabilities.

What You’ll Do:

• Work in an agile environment to maintain and enhance the Tempus ServiceNow platform.
• Work with cross-functional teams to develop solutions in ServiceNow and coordinate support and development efforts.
• Develop and Support ServiceNow enhancements and modifications to existing applications such as ITSM, CMDB, and associated applications.
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting.
• Create and configure Dashboards, Reports, Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
• Perform system and integration testing and monitor the ServiceNow application's health, usage and overall compliance.
• Knowledge and use of JavaScript.
• Excellent troubleshooting skills.
• Facilitate requirements gathering and document requirements
• Maintain documentation and Release Notes

Qualifications:

• Bachelor of Science in Computer Science, a similar technical discipline, or comparable experience
• Hands-on experience in ServiceNow administration with a solid understanding of ITSM modules
• Proven ability to work independently and as a team member
• Ability to display agility through adapting to changing demands and shifting priorities
• Capable of writing meaningful, useful documentation and tests
• Experience with web technologies (JavaScript, XML, HTML, AngularJS, Restful API, PowerShell etc.) developing on the ServiceNow platform
• Competency in IAM, ITSM and CMDB concepts and methodology
• Proven experience in requirements gathering and identifying opportunities for ServiceNow to improve business processes and drive adoption
• Ability to articulate technical solutions to a non-technical audience
• Familiar with Service Oriented Architecture and web services integration (SOAP, WSDL, REST)

Preferred Qualifications:

• 2+ years of hands-on ServiceNow administration and development with a solid understanding of ITSM modules.
• Experience integrating ServiceNow and any of the following - OKTA, Slack, Jira
• ServiceNow System Administrator Certification

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