Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Pathology Support Coordinator who will be responsible for the coordination between our lab, clients and patients.

What you'll do

• Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
• Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time.
• Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders.
• Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.
• Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc.
• Respond to inquiries by phone, email, and in person quickly and professionally.
• Identify and assess customer needs to achieve satisfaction.

Required Knowledge and Skills

• 4 year college degree in Biological Sciences or similar, preferred.
• Exceptional customer service skills and strong interpersonal skills.
• Ability to communicate effectively with patients by telephone and email.
• Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
• Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.
• Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
• Proven ability to learn new skills quickly and adapt to new processes smoothly.
• General office equipment and software knowledge and computer proficiency.

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