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Sr. Manager, Product Operations (RCM / Payor)



Product, Operations
New York, NY, USA · Remote
Posted on Friday, May 31, 2024

Our mission at Talkspace is to lower the barriers to mental healthcare. A critical piece to ensuring that everyone has access to therapy is partnering closely with the healthcare payer ecosystem to help our members get the care they need. Come join our mission of getting therapy in the hands of everyone!

Talkspace is looking to bring on an experienced Sr. Manager, Product Operations to enable growth at scale across our Payer-driven business. This individual will partner with internal stakeholders across product, sales, and finance to support the entire funnel of revenue cycle management from implementation through claims and billing.

*This is a remote position based, Talkspace Headquarters is located in NYC*

What You’ll Do

  • Build and maintain effective organizational systems to track and drive velocity across our claims health initiatives
  • Analyze claims to understand where the drop-off is occurring and synthesize the analysis for upper management
  • Lead all internal configuration needs and eligibility testing for our patients
  • Partner with project management and sales leads to drive successful Behavioral Health implementations
  • Support data science needs from internal and external partners, including monthly reporting
  • Guide successful EFT/ERA set up alongside claims and billing team
  • Partner with Product Manager, Health Plans to tackle payer product feature and bug fix requests

About You

  • Bachelor's Degree preferred
  • 5+ years of professional experience in business operations or product
  • Proficiency working in SQL, Excel/Spreadsheets.
  • Proficiency working with Jira and Confluence
  • You love getting technical, delving into process flows and understanding how the system is functioning. You enjoy querying data and analyzing it.
  • You’ve helped develop an internal playbook for how to pinpoint the right opportunities and translate them into strategic payer initiatives.
  • You have relevant experience in the healthcare industry, especially with claims processing, internal operations, and payment services.
  • You possess a clear and engaging communication style with a track record of building positive relationships across a broad, diverse organization.

Bonus Points

  • Direct experience creating technical systems for revenue cycle management
  • Product focused experience working to improve the claims and payment process for Payers


  • Comprehensive Medical, Dental and Vision plans coverage since day one
  • Pre-tax benefits: HSA/ FSA
  • 401k Retirement Savings Program with matching up to 4%
  • Voluntary benefits including disability, basic life or pet insurance, etc.
  • Monthly Wellness Stipend to promote mental and physical self-care
  • Flexible PTO and Remote First Environment
  • Regular team events, including Wellness Workshops and Team Building Events
  • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!


At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $100,000.00 and $125,000.00. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.

Why Talkspace?

Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms.

Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.

Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!


Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?


Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.


Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.


Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.


Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.