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Network Specialist, New Initiatives

Talkspace

Talkspace

New York, NY, USA · Remote
Posted on Thursday, January 11, 2024

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for a curious and driven Senior Network Associate, New Initiatives to join our Network Operations team. This role is responsible for ensuring the processes within the Network Operations team are working efficiently and effectively by creating and maintaining tools, documents, and resources to house contracts and supporting records. We are looking for a team member who has excellent organization, communication, internal collaboration skills and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You’ll Do

  • Implement and support the launch and execution of upcoming team projects related to Network Operations.
  • Execute on administrative duties including organizing, tracking, reporting on special projects.
  • Own bonusing and manual adjustments for BCPS launch (and any subsequent state specific//population specific launches).
  • Assist with implementation of new Talkspace partnerships with varying scale.
  • Support our direct matching team; direct matching clients to providers, reporting, etc.
  • Complete assigned onboarding and offboarding responsibilities daily
  • Correspond with providers via Zendesk to ensure provider questions/concerns are resolved and cared for.
  • Collaborate with the team on any ticket trends or issues found in the application funnel.
  • Exercise critical thinking and problem solving skills to find solutions to problems and to make suggestions for improvements.
  • Assist with project management to ensure projects are on track and within scope
  • Work on auditing our network data to ensure all data is accurate, compliant and up to date on a monthly basis.


About You

  • BA/BS degree preferred.
  • You have 1-2 years of previous operations or project management experience preferred.
  • You have a love for data and have worked with large datasets in Microsoft Excel and/or Google Sheets (Filters, VLOOKUP, Conditional Formatting, Data Validation, etc).
  • You have previous work experience with technical platforms and funnels.
  • You are energized by working on new project implementation, and are adaptable and flexible with shifting priorities and change.
  • You thrive in a cross-collaborative environment, and can communicate with our Talkspace providers, technical stakeholders, and team leaders.
  • You feel comfortable navigating Business Intelligence Tools, such as Looker, Tableau, Power BI, etc.
  • You are organized and are able to manage multiple projects and priorities.
  • You have service oriented experience, and can lead with empathy.

Bonus Points

  • You have previous experience working in healthcare or working with a large distributed network of providers.

Benefits

  • Comprehensive Medical, Dental and Vision plans coverage since day one
  • Pre-tax benefits: HSA/ FSA
  • 401k Retirement Savings Program with matching up to 4%
  • Voluntary benefits including disability, basic life or pet insurance, etc.
  • Monthly Wellness Stipend to promote mental and physical self-care
  • Flexible PTO and Remote First Environment
  • Regular team events, including Wellness Workshops and Team Building Events
  • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

Compensation

At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.


The base salary for this role will be $50,000.00 Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.

Why Talkspace?

Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms.

Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.

Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.