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Senior Health Information Release Specialist



New York, NY, USA · Remote
Posted on Friday, October 20, 2023

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Senior Health Information Release Specialist to join our Compliance team. We are looking for someone who has experience in this field and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

*This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You’ll Do

  • Release of Information
    • Process internal/external requests for medical records
    • Locate and arrange delivery of medical records to the requester
    • Use proprietary systems to locate identifiers and process documents
    • Review documentation in the proprietary platform to determine if all information is complete and accurate
    • Log and track work in a database tracking system and communicate any issues with the management team
    • Communicate with providers to ensure medical documentation is complete and accurate
    • Retrieve documentation from third party portals; communicate with third party vendors as necessary to ensure complete and accurate document retrieval
    • Independently organize and prioritize time to provide full medical record availability to customers and complete all related tasks
    • Maintain knowledge of and adhere to all HIPAA, confidentiality and compliance regulations, rules, guidelines, policies, and procedures
  • Customer Service
    • Log and track work in a database tracking system and communicate any issues with the management team
    • Communicate with providers to ensure medical documentation is complete and accurate
  • Program Support
    • Actively participate in process improvement, engagement, department,
      staff, and other work meetings/teams
    • Fully complete logs and departmental documentation
  • Auditor Duties
    • Monitors daily work assignments, and adjusts tasks based on priorities
    • Performs quality reviews and monitoring of the processing of medical records
    • Reports findings, potential issues and trends to the supervisor, as required
    • Perform chart reviews to ensure that documentation meets payor needs for medical necessity, coding support and treatment planning
    • Develops workflows and provides ongoing training
    • Assists in focused audits, training, and re-training, providing objective reporting on individual progress and proficiencies

About You

  • General Equivalency Diploma (GED) or High School Diploma required
  • Knowledge of and experience with conflict resolution techniques and problem analysis/resolution skills preferred
  • Experience in working with valid authorization forms with patients, legal authorized representatives, attorneys, and court systems
  • 5+ years of experience in relevant positions
  • Registered Health Information Technician (RHIT) OR
    Registered Health Information Administrator (RHIA)

Bonus Points

  • Associate or advanced degree in appropriate field


  • Comprehensive Medical, Dental and Vision plans coverage since day one
  • Pre-tax benefits: HSA/ FSA
  • 401k Retirement Savings Program with matching up to 4%
  • Voluntary benefits including disability, basic life or pet insurance, etc.
  • Monthly Wellness Stipend to promote mental and physical self-care
  • Flexible PTO and Remote First Environment
  • Regular team events, including Wellness Workshops and Team Building Events
  • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!


At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.

The base salary range for this role is between $42,000 and $52,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.

Why Talkspace?

Talkspace is the most comprehensive and convenient way to take care of your mental health and wellness, focused on providing quality mental health services on your own terms.

Our signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can connect their dedicated provider via live video, text, or phone.

Backed by over 10 years of industry-leading research and clinically proven results, our accessible care model continues to make huge strides in lowering the barriers to quality mental healthcare services nationwide. Talkspace is the top insurance-covered therapy service with over 112 million Americans covered and a leader within the Corporate Wellness Space, with more than 200 employer partnerships across several industries.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!


Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?


Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.


Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.


Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.


Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.