Head of Shared Services
Tala
Manila, Philippines
Posted on Wednesday, May 1, 2024
About Tala
Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, and Forbes’ Fintech 50 list for five years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.
By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 7 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we’d love to hear from you!
As the Head of Shared Services, you will oversee and coordinate the activities of various departments including Business Analysts, Quality Assurance, Workforce Management, and more, ensuring that our service delivery is efficient and effective.
What You’ll do?
- Lead and manage teams across multiple service functions to ensure operational excellence.
- Drive the implementation of best practices in process management and customer service.
- Collaborate with other department heads to align services with the company’s strategic goals.
- Establish robust frameworks for each department under Shared Services.
- Achieve measurable improvements in process efficiencies and customer satisfaction.
- Develop and implement comprehensive training programs for all direct reports.
What You’ll Need
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in a managerial role in Shared Services.
- Experience in financial services or fintech. (desirable)
- Strong analytical skills and experience in process optimization.
- LEAN Six Sigma Greenbelt or equivalent.
- Held a Leadership Position in Operations at a BPO or Similar Organization.
- Experienced in Operations-Related Capacity Planning and Financial Management.
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.