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Lead Content Designer



India Gate, New Delhi, Delhi, India
Posted on Thursday, September 14, 2023
About Tala
Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, and Forbes’ Fintech 50 list for five years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.
By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 7 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we’d love to hear from you!
We are looking for an exceptional lead content designer to join our Experience Design team. Content design is at the heart of our design process and you'll work side-by-side with product designers, product managers, engineers, and researchers to shape the future of Tala products.
In this role you will lead the content design practice by defining and activating content design principles, leading key initiatives, and delivering remarkable experiences. You’ll shape and influence Tala’s overall product content direction and strategy and will report directly to our VP, Product Design & Research. You’ll own and lead the most complex content projects and influence senior stakeholders across the business.
You're an ideal candidate if you're just as happy supporting the big-picture strategy and setting standards, as you are helping to mentor and support others and being a champion for the content design culture. You’ll do your best work in an environment that requires proactive and independent self-direction, as much as collaboration and open communication.
You’re a designer – and words are your design language.

What you'll do:

  • Plan and write content for our mobile app experience across all touchpoints, including navigation and UI content, in-app notifications, chatbots, help, and more.
  • Transform global product requirements into a strategy for how you’ll use content to meet business goals and solve real customer problems. Use research/data to validate content approach.
  • Present your work and articulate your approach to your teammates and other stakeholders.
  • Collaborate with design on page layout, interactions, and visual tone.
  • Coordinate content with Brand, Marketing, and Ops teams to ensure a consistent end-to-end experience.
  • Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results.
  • Create our content standards, including style and voice-and-tone guidelines.
  • Partner with legal and compliance to make sure our products are suitable for a growing global audience.
  • Work closely with our research teams to better understand the needs of our customers.
  • Be a mentor to other designers and support overall team development.

What you'll need:

  • 8+ years working in a product design environment on consumer apps where you owned content design projects and strategy; financial services expertise is an advantage
  • Experience designing human-centered solutions using language that scales across markets and locales.
  • Experience authoring, embedding, and maintaining content standards, style guides, and voice and tone guidelines.
  • Champion accessible and inclusive content and help others understand why it’s important.
  • Have an appetite for problem solving in a landscape that changes quickly by improving and implementing efficient processes and collaborative ways of working.
  • Ability to manage and prioritize multiple projects, set stakeholder expectations, work individually, and collaborate across the globe.
  • A portfolio that demonstrates your ability to write clear, concise content for a range of content types and product experiences and showcases how your work has directly impacted and improved the user experience, key product metrics or customer satisfaction scores.

Preferred Qualifications:

  • A degree in English, Communications, Design, Journalism, or other discipline that emphasizes storytelling and critical thinking.
  • Previous experience working with Figma; creating content components is an advantage.
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.