Company Overview: As a fast-growing company, Stanford Advanced Materials is looking for a self-driven and ambitious Customer Relations Specialist to join our team. The Customer Relationship Specialist should have a strong background in retail to join our team and help us build and maintain strong relationships with our valued clients. The ideal candidate will possess excellent administrative skills, a detail-oriented mindset, and experience in handling various customer relations tasks.

Key Responsibilities

Customer Interaction/Relation:

• Engage with customers through various channels, including phone, email, and ERP systems
• Build and maintain relationships with customers, addressing any issues that arise
  
  

Sales and Upselling:

• Proactively recommend additional products to customers, focusing on upselling
  
  

Quotation Management:

• Regularly create and manage quotes, ensuring accuracy and timeliness
  
  

Email and Communication Management:

• Scan emails and respond daily, including customer inquiries and coordination with the China team
  
  

Accounts Receivable:

• Manage payment collections from customers
  
  

Shipping and Receiving:

• Coordinate shipping logistics and provide updates to customers
  
  

Outbound Calls:

• Conduct proactive calls to high-value customers
  
  

Sales Support:

• Assist in closing sales and providing necessary information to customers
  
  

Inventory Management:

• Ensure the availability of products for order fulfillment
  
  

Safety Protocols:

• Oversee safety equipment for shipping staff
  
  

Requirements

Qualification and Skills:

• 2-3 years of experience in account management, sales, or as a sales engineer
• Previous retail sales experience required
• Excellent verbal and written communication skills
• Critical thinking skills and professionalism in issue resolution
• Independent work capability and effective collaboration across departments
• Proficiency in Microsoft Office and Google Suite
• Fluency in multiple languages is advantageous
  
  

Working Conditions:

• Prolonged periods of sitting, standing, working at a computer, and on the phone
• Travel may be required
  
  

Benefits

Compensation: $22/hr to $26/hr