About Carrier Relations Representative Position:

The Carrier Relations Representative will serve as an integral part in the growth of Carrier relationships across Stord’s logistics network. This role will work to procure high quality capacity to ensure excellent service for our freight customers. In this role, you will become a market and industry expert through various tools and research to aid in negotiations and carrier relations.

What You'll Do:

• Develop new and grow existing carrier relationships (lead generation, cold calling, and referrals).
• Build strong relationships with trucking company key contacts (i.e., owner operators, dispatchers and drivers).
• Negotiate price, drive process and improve efficiency.
• Identify issues and work cross-functionally to determine and implement the best solution.
• Maintain constant contact with carriers to secure additional truck capacity and manage existing business agreements.
• Provide exceptional service to carriers and customers.
• Ensure shipment details are accurately communicated and tracked in the system.
• Support the sales department with timely cost quotations, transit times and availability.
• Resolve ad hoc logistics issues.

What You'll Need:

• Ability to persuade, motivate, influence and negotiate with others.
• Ability to thrive under deadlines, drive results, multi-task, and work with a sense of urgency.
• Capable of working independently as well as collaboratively across the company.
• Excellent verbal and written communication skills.
• Driven, enthusiastic, resilient, agile and highly motivated.
• Strong prioritization and multi-tasking skills.
• Detail oriented and ability to multitask.