Why you'll love this role

This role impacts our overall success as a business as you will be responsible for vocalising customer pain points and push for product and customer improvements. You will to help identify growth opportunities, evaluate operational metrics, and be committed to providing top-tier customer service. The ideal candidate is customer-obsessed, result-driven, entrepreneurial and is comfortable operating across functional lines, up and down a distributed organisation. This is a great opportunity for someone with the ability to prioritize strategic opportunities whilst build long term relationships and who possesses a deep understanding of the sneaker/streetwear market and current culture.

What you’ll do

• Manage and maintain user relationships within the UK and other territories, provide dedicated sales support to their business
• Achieve sales growth targets by assisting users in growing their business, as well as growing the overall power user base
• Conduct analysis on our most frequent users, helping to identify trends and patterns
• Seen as a lead relating to supplier/partner experience and supply
• Understands how sellers can grow their business, and tailor a sales package around their needs
• Brainstorm, plan, and execute seller activation events
• Streamline the on-boarding process for new users; creating on-boarding documents and emphasizing product features based on customer needs
• Work closely with customer service, operations, and product teams to troubleshoot customer challenges, resolve problems, ensuring a high quality of customer satisfaction
• Gather feedback and work closely with product team to design, test, and launch new features
• Actively brainstorm and propose business solutions that will grow the business