About the role

The Director of Operations is the leader of our facility in West Caldwell, NJ and a key member of the leadership team responsible for overseeing all aspects of the operation including but not limited to facility P&L, order fulfillment, labor management, quality assurance, inventory accuracy, safety, and materials procurement. The Director, Operations will work cross-functionally with the business teams as they develop short- and long-term growth strategies. The Director of Operations will also be responsible for additional projects to support the growth, efficiency, and development of the global network.

What you will do

• Holistically oversee the success of the operation, maintaining cross-functional relationships with all key internal stakeholders within the building(s) and throughout the company to achieve planned positive results
• Overall site management with ultimate accountability for production, staffing, inventory, budgets, long-term planning, maintenance, supplies, security, and safety
• Guide, coach, develop management and support teams to establish a culture of honesty, integrity, and respect consistent with StockX’s goal for inclusion and positive work environment
• Establish and maintain a safe and secure work environment, working with Environmental, Health, and Safety team as necessary
• Ensure that Managers, Operations and Team Leaders responsibilities are driven to meet the daily business demands and productivity targets while maintaining highly engaged teams
• Ensure accurate, expected quality, and on-time fulfilment within established SLAs for all customer orders
• Establish and manage an operations budget while also supporting Managers, Operations familiarity and understanding of their application and adherence to set budgets
• Proactively identify, lead and support process improvement initiatives to optimize throughput, quality, and cost for a healthy growth environment
• Maintain accurate inventory through proper inventory management and cycle count procedures.
• Mentor, train, and develop Manager, Operations and Team Leader for career progression, performance improvement, and recognition purposes, as well as, ensuring IDP development to drive individual growth
• Develop, implement, and maintain standard operating procedures.
• Provide reporting/scorecard/dashboards on daily, weekly, and monthly key performance metrics.
• Evaluate industry best practices and innovations
• Manage external partnerships/agreement supporting the region
• Perform other related duties as assigned

About you

• Bachelor' Degree in Logistics Management, Business, Engineering, Quality or a related field -preferred
• Lean/Six Sigma certifications - preferred
• 7+ years of management experience in a warehouse operation, manufacturing, production, or distribution environment
• Proven management experience running high volume pick and pack warehouse, manufacturing, production or distribution environments
• Project Management Skills – ability to follow project plans and meet key milestones on time, handling multiple projects at one time
• Demonstrated experience with effectively delegating and managing time
• Demonstrated experience with setting and communicating clear expectations and measuring performance results
• Experience holding people accountable for achieving goals within expected timelines

Pursuant to the various pay transparency laws/acts, the base salary range is $(150,000) to $(170,000) plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.