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Senior Operations Manager (Warehouse/Site Leader)



Hong Kong
Posted on Tuesday, August 22, 2023

Help empower our global customers to connect to culture through their passions.

Why you'll love this role

The Senior Operations Manager is the leader of the Authentication Centre and a key member of the leadership team responsible for overseeing all aspects of the operation including; order fulfilment, labor management, quality assurance, inventory accuracy, and materials procurement. The Senior Operations Manager will work cross-functionally with the business teams as they develop short- and long-term growth strategies.

What you'll do

  • Establish team member responsibilities to meet the daily business demands and productivity targets
  • Leading and developing a team
  • Ensure accurate and on-time fulfilment and shipment of all customer orders
  • Supervise and train the operations team to optimise quality and productivity for a high-growth environment
  • Proactively identify and lead process improvement initiatives
  • Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
  • Manage raw materials procurement and inventory levels
  • Support digital asset management for the online product catalog
  • Develop, implement and maintain standard operating procedures
  • Provide reporting on daily, weekly, and monthly key performance metrics
  • Maintain accurate inventory through proper inventory management and cycle count procedures
  • Establish and manage an operations budget
  • Deliver balanced scorecard
  • Work cross-functionally with all departments to identify, develop and execute process improvements

About you

  • Extensive operations, supply chain, or retail experience
  • Proven and demonstrated leadership experience - direct people management
  • Proven management experience running high volume pick and pack warehouse, manufacturing, production, or distribution environment
  • Bachelor's degree
  • The ability to thrive in an ambiguous environment
  • Strong analytical and problem-solving skills
  • Demonstrated experience with effectively delegating and managing time
  • Demonstrated experience with setting and communicating clear expectations and measuring performance results. Experience holding people accountable for achieving goals within expected timelines
  • Develop talent
  • Project Management Skills – ability to follow project plans and meet key milestones on time, handling multiple projects at one time
  • Lean / Six Sigma certifications a plus

About Us

StockX is the premier current culture platform for buying and selling authentic, new, sought-after products. Our powerful marketplace connects buyers and sellers for sneakers, apparel, accessories, electronics, collectibles and trading cards around the world. We provide millions of global customers with unprecedented access and market visibility powered by real-time data, allowing them to transact based on true market value. Launched in 2016 in Detroit, Michigan, StockX now employs more than 1,500 people in offices and authentication centers in 11 countries.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.