About the role

We’re looking for a hands-on operational leader to manage and scale our systems and

data connections across the market and to lead the expansion of our five person Data

Management team. This team is essential to our customer experience — responsible for

connecting to customer systems, onboarding customer transactional data, maintaining

data quality, building automations, and ensuring seamless data flow across our

platform and to our trading partners.

Reporting to the company's SVP of Professional Services and Customer Success, you’ll

bring operational rigor, technical expertise, and a passion for building scalable systems

and processes. You’ll also bring fresh ideas and proven strategies from your past

experience to help us streamline onboarding, improve data reliability, simplify and

standardize processes, and scale efficiently as our platform grows from hundreds to

thousands of connected businesses.

Applicants must be authorized to work in the United States without

sponsorship. Please note that the company is unable to employ applicants from any of

the following states: California, Connecticut, Illinois, Massachusetts, Michigan,

Nevada, New York, New Jersey, Ohio, Oregon, Pennsylvania, Washington and Maryland.

What you'll do:

• Lead, mentor, and grow a team of data analysts and technical specialists.

• Oversee the ingestion, transformation, and validation of customer data across

multiple systems.

• Design and maintain data flows from our platform to external trading partners,

ensuring accuracy, security, and reliability.

• Architect and optimize integration designs that support scalable, flexible, and

secure data exchange.

• Build and refine processes to ensure data accuracy, consistency, and scalability.

• Collaborate with Customer Success, Product, and Engineering teams to support

onboarding and ongoing data needs.

• Drive automation initiatives to reduce manual work and improve data reliability.

• Bring strategic insights and innovation to improve customer onboarding and data

integration at scale.

• Develop and maintain documentation, training resources, and data

management best practices.

• Foster a culture of accountability, innovation, and continuous improvement.

• Help shape the strategy for data operations by finding scalable solutions and

process improvements.

Experience

• 10+ years of experience in data management, data operations, or technical

customer support roles.

• Proven success scaling data processes and teams in a high-growth

environment.

• Demonstrated expertise in integration design, including experience with SaaS

platforms and third-party data exchange.

• Familiarity with tools such as Azure Data Factory, Snowflake, Power Automate,

Alteryx, and Python scripting — you don’t need to be an expert in all, but should

be comfortable navigating and leading teams that use them. Additional

expertise with competing systems like Boomi, Mulesoft or Informatica are a

bonus.

• A track record of bringing new ideas and process improvements to enhance

scalability and customer experience.

• Excellent leadership and team development skills.

• A customer-centric mindset with the ability to communicate complex data

concepts clearly.

• Experience in a startup or fast-paced environment is a strong plus.

Benefits

• Competitive salary
• Private Health (UK - BUPA) / Competitive Health Insurance (US)
• Short Term / Long Term Disability Cover (US)
• Critical Illness and Income Protection (UK)
• Self-directed PTO
• Flexible Work Location
• Flexible Hours
• Pension (UK) / 401k (US)