About SmartwyreSmartwyre delivers commercial software (SaaS) to agricultural input businesses - the manufacturers and distributors of seeds, chemicals and fertilizer. These companies, which range from multinational enterprises to smaller, family-owned retailers, are based in the United States, Europe and Latin America. Our solutions help them manage pricing, incentives and transactional information in order to improve their business performance and better serve the world's farmers.Today, Smartwyre consists of a team of approximately 75 full-time professionals organized across our Product, Engineering, Customer Success, Data Operations, Marketing, Sales, and Corporate functions.We’re a "remote-first" company with core teams in Denver, CO; Raleigh-Durham, NC; and London, United Kingdom. Come join us! About The RoleThe Customer Success Director will join our talented Customer Success team and will working directly with our largest Smartwyre customers. The role will focus on delivering a great customer experience, and ensuring they get maximum value from their investment in Smartwyre.The position will leverage past experiences to managing complex customer engagements helping our customers achieve their business goals. As a customer leader, the position will help Smartwyre continue to grow by utilizing commercial experiences to drive strong customer retention and growth rates.The role needs individuals who have passion for customer advocacy to provide continuous feedback to our Product, Engineering, and Professional Services teams so we can better serve our customers.This role will involve frequent traveling to meet clients.Your Responsibilities

• Business leadership: become an expert on each customer’s business and provide a path for us to help them overcome challenges and capitalize on opportunities
• Customer management: deliver a positive customer experience by assessing customer needs and working with internal teams to exceed customer expectations
• Business growth: drive continued revenue growth by managing successful customer renewal events and identifying growth opportunities
• Strategic thinking: think creatively to identify new ways our customers can drive value from our software

Our Ideal CandidateYou will have experience in a customer-facing, account leadership role, preferably in the software, agriculture, manufacturing, or distribution industries.You will be someone who has managed large, enterprise, complex clients and understand the problems and challenges that comes with supporting those types of clients and happy them achieve their business goals.You will have proven ability to relate to customers, helping them use software to drive change and improve business resultsStrong track record building alignment and relationships with business users in large and small enterprisesExcellent oral and written communication and presentation skills and have the ability to prioritize and manage time effectively – prioritizing key tasks that make the most impact.What we offerCompetitive salaryStock OptionsHealthcare401k contribution matchRemote working cultureWe strongly encourage our employees to plan two consecutive weeks away every year. That’s in addition to other time off. You’ll come back more focused, with fresh perspective and new ideas.Please not we are currently not hiring candidates that reside in any of the following US states: CA, OR, WA, NV, AZ, NY, MA, IL, MI, NJ, CT, OH. However if you are open to relocation the please still apply and include that in your application.