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Operations Associate Houston (Tue-Sat)



Houston, TX, USA
Posted on Thursday, September 7, 2023

Returnmates is a fast-growing, seed-stage, LA-based technology and logistics startup that provides brands with a customer centric delivery and returns experience for their shoppers. Our mission is to make online shopping more enjoyable by creating a seamless post purchase experience. We combine technology and logistics to provide a white-glove service for consumers -- step by step delivery tracking, SMS customer support and boxless, printerless (!) doorstep returns. If you want to join an innovative team that is tackling an area of ecommerce that has been left out to dry, this is the place for you.

The Role:

Returnmates is seeking an Operations Associate to play a key role in operating our Houston market. You'll be responsible for assisting the Ops Manager in the day to day operations of our Houston Market. This will include managing a diverse team of warehouse leads and associates, engaging and training our driver partners, maintaining data integrity through data collection and entry, and utilizing business intelligence software to drive operations insights . Your day-to-day efforts will support aggressive growth and expansion at a rapidly growing, early-stage startup.

The candidate must be based in Houston, TX and is expected to work on-site daily.

What You’ll Do:

  • Assist the Houston Operations Manager and Warehouse team leaders in executing on and leading daily operations to achieve high-quality, on-time deliveries for RM customers
  • Make recommendations for daily operations processes and procedures improvement
  • Manage daily supply of Driver Partners and help improve the driver experience through strong training and relationship building
  • Perform data entry and collection to maintain high operational data integrity
  • Provide excellent customer service and driver support through intimate knowledge of the day-to-day systems, tools, processes, and activities
  • Complete clerical and administrative tasks as needed
  • Manage employee schedules and rosters including processing of leave and sick time
  • Cooperate and collaborate cross-functionally to improve business operations
  • Provide feedback on company policies and procedures

Basic Qualifications

  • Bachelor’s degree from an accredited college or university
  • A minimum of 1-2 years of experience in warehousing, logistics, consulting, or a high-growth startup experience
  • Experience in managing projects/programs through to completion
  • Strong business acumen
  • High attention to detail
  • Proactive qualities with the willingness to learn
  • Ability to work well under pressure and with minimal supervision

Preferred Qualifications

  • Humble, can-do attitude with an obsession for solving problems
  • Exceptional interpersonal skills
  • Strong analytical skills; proficient in Excel and Powerpoint
  • Strong understanding of ecommerce and the online returns process
  • Exceptional verbal and written communication skills
  • Team player
  • Lead by example in rolling up your sleeves and getting deep into the day-to-day work
  • Agile - able to jump from priority to priority and gain inspiration from a fast-paced environment
  • SQL experience and literacy

You'll be excited to join the team because we have:

  • The opportunity to join the ground floor of a fast-paced startup experiencing hyper-growth!
  • 100% health, vision, and dental benefits coverage for employees, and 50% coverage for eligible dependents
  • Unlimited PTO
  • Employee stock options
  • A fun and engaging work environment