Senior Property Operations Specialist
Placemakr
Operations
United States
Posted on Dec 17, 2025
A bit about us
At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.
The Impact You’ll Have
The Senior Property Operations Specialist plays an integral role in operational support for all properties. In addition to responsibilities for new property opening tasks and wind downs and the Operations Team, this individual is a leader who is responsible for creating SOPs for the team and training the team on new initiatives. This individual will be an operations expert and skilled trainer, able to create and improve operational initiatives and deliver effective training across our Property Operations teams along with Property Support team. They will support initiatives through creation and documentation of training materials and SOPs across the Operations organization and be an engaging facilitator of training and development content. The role will be responsible for keeping Placemakr Customer Experience standards top of mind while ensuring their operational support meets the needs of the business. The Senior Property Operations Specialist will be an integral member of Placemakr’s Operations team to ensure all operations are during transitionary periods and on-going operations run smoothly and have clearly documented processes. They will also play an integral role in planning and facilitating both in person and virtual meetings with property teams and Property Support Specialists. They will support Property Support Team members throughout their projects both via Teams and in person during meaningful times. Your role will also serve as a greater support to the Project Managers and you will take on additional responsibilities within the projects.
In this position, you must be detailed oriented and a strong planner, as you will be expected to manage your time to effectively provide in-person operational support to properties while supporting ongoing projects and initiatives. As a leader providing operational support to our property and non-property teams in various situations, you will be expected to manage competing priorities effectively, demonstrate exceptional people and team leadership skills, and consistently Own It, Make It Better and Treat People Right.
What You'll Do
- Travel up to 80% of the time to serve as boots on the ground support for various projects and Property Support Team Members.
- Execute day-to-day operational tasks related to operations initiatives for properties and document the process.
- Demonstrate Placemakr property leadership qualities by consistently training, motivating and recognizing team members while driving accountability, consistency, and a culture of high achievement.
- Facilitate training for property team members along with Property Support and support the operations team.
- Partner with Project Managers to own aspects of the project that require operational, in-person expertise.
- Execute on and support development of SOPs across all properties.
- Communicate effectively and frequently with on-site and off-site partners across the organization to ensure flawless execution on all projects.
- Utilize operational tools and reporting including but not limited to LMS, project management tools, Hubspot, Sharepoint, PowerBI, powerpoint to effectively manage operations and deliver effective communication
- Additional duties and responsibilities, as assigned
What It Takes
- Bachelor’s degree in business administration, Management, Communications, Hospitality or similar field, or commensurate experience in lieu of a degree
- 5+ years of relevant professional experience in hospitality, retail, operations, or project management required
- 5+ years of leadership experience required
- Previous experience effectively utilizing project management and/or operational tools to organize project plans, review data and drive results (including LMS, CRM and/or Project Management software) required
- Previous experience with Microsoft Suite (SharePoint, Excel, PowerPoint, etc.)
- Excellent verbal and written communication skills that allow you to clearly and effectively communicate goals, issues, solutions, and wins to various levels of internal and external stakeholders.
- Strong people leadership skills and can hire, train, cultivate, develop, and lead a team in alignment with Placemakr standards and community norms.
- Unmatched interpersonal skills and can work well with leaders and team members throughout the company to execute on projects, processes and standardization
- You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
- Demonstrated experience effectively resolving problems with a high-level of autonomy. You identify issues before they arise, escalate appropriately and resolve them in a timely manner.
- Demonstrated experience with execution and documentation of processes and regularly sharing status updates effectively
- Ability to be self-motivated and thrive in a fast-paced, rapidly changing environment
- You embody our Community Norms. You Own It. You Make It Better. You Treat People Right.
Our benefits & perks
Competitive Pay and Generous Stock Options
Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
Generous Paid Time-Off Program
Paid Parental Leave
Paid Life Insurance
401k + 4% employer matching program
Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees
Plus, discounts to stay at select Placemakr properties all over the US
Our community norms
Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:
We own it.
We make it better.
We treat people right.
Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee’s Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit www.e-verify.gov.
If you don’t meet 100% of the above qualifications, we still encourage you to apply!