Housekeeping Manager
Placemakr
Operations
Austin, TX, USA
Posted on Dec 13, 2024
A bit about us
At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.
The impact you'll have
At Placemakr, executing on our cleanliness and comfort standards start with our Housekeeping team members. As a Housekeeping Manager, your mission is to ensure a seamless and collaborative experience for our team members while setting the tone for our housekeeping operations. You will own the success of your housekeeping team through leadership, hands-on support and creating a team culture of high-performance and accountability. We are seeking individuals who champion Placemakr’s Community Norms, excel in developing team members and are passionate about supporting operational success of the back of house. As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each room inspection and team member interaction, lead by example to uphold a positive team culture and own department goals, and ultimately ensure that our guests are delighted by cleanliness and comfort standards that our Housekeepers and Housepeople uphold.
This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.
Our benefits & perks
Competitive pay, stock options and generous monthly bonus program of up to $750/month
Management Training Program
Monthly cell phone reimbursement and health & wellness stipend
Yearly uniform stipend
Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
Paid Parental Leave
Paid Life Insurance
401k + 4% employer matching program
Flexible time off to allow time for you to recharge
ZayZoon as an option to access your paycheck before your payday
Plus, discounts to stay at select Placemakr properties all over the US
Your typical day
- Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
- Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment.
- Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
- Spend 75% of your time playing an active role in managing day-to-day execution, including providing support to your housekeeping team and our guests with any tasks necessary to maintain operational excellence (including managing room priorities, inspecting units, and assisting in guest issues or questions), delegating tasks, ensuring common area cleanliness, and effectively communicating across departments.
- Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including team metrics (room readiness/quality/availability), employee engagement ratings, NPS scores, brand standards, and consistently positive guest reviews.
- Independently own, create and delegate boards to housekeeping team members based on room readiness priorities and provide feedback to Housekeeping Supervisors on their board creation and delegation skills (if applicable).
- Inspect assigned units of housekeeping team members and audit inspections of tenured housekeeping team members to ensure compliance with Placemakr cleanliness standards and provide feedback to housekeeping team members for discrepancies or issues.
- Own tracking and purchasing of inventory and all other department-related spend in alignment with budgetary restrictions provided to you (personnel and non-personnel related).
- Consistently train new hires on cleanliness and organizational standards and share best practices with new hires and tenured colleagues to foster a culture of continuous improvement.
- Own the day-to-day management of a team of Housekeepers and Housepeople, by leading daily stand-ups and chat-ins, providing in-the-moment feedback, consistently coaching, counseling and developing all team members, tracking and documentation of time and attendance infractions and ensuring shift coverage for call-offs.
- Utilizing occupancy reports and following all Placemakr scheduling policies and procedures, own schedule creation and communication for a team of Housekeepers and Housepeople (both internal and external).
- As the leader of the department, own performance management processes and hiring decisions for a team of Housekeepers and Housepeople, with support from your property leader.
- Additional duties and responsibilities, as assigned.
What it takes
- 4+ years of previous housekeeping or cleaning experience (hospitality-specific experience a plus!)
- 2+ years of experience as a team lead, supervisor or mentor which allows you to excel at supervising all housekeeping team members during your shift.
- Previous experience with creating schedules, supporting performance management and assisting in interviewing in alignment with Placemakr standards.
- You demonstrate a strong attention to detail and a commitment to maintaining high cleanliness standards.
- You have experience with independently managing your tasks and remaining organized.
- Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way.
- You lead by example, have a can-do attitude and the ability to work effectively in an independent and collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
- You exceed expectations in all Housekeeper III and Housekeeping Supervisor skills.
- You embody our Property Team Mission of Customer, Consistency and Community (Norms).
- You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
- Housekeeping Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Housekeeping Managers and an exceptional guest experience.
Our community norms
Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:
We own it.
We make it better.
We treat people right.
Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you don’t meet 100% of the above qualifications, we still encourage you to apply!