Property Operations Coordinator
Placemakr
Operations
Austin, TX, USA
Posted on Oct 15, 2024
A bit about us
At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.
The impact you'll have
The Coordinator, Property Operations provides support to our onsite property leadership team through executing on administrative and operational tasks, triaging inbound communications and being a hands-on front desk team member. Reporting into the General Manager, this individual will be considered an extension of our property leadership team and should bring a forward-thinking, proactive mindset to each shift. The execution and organization of property-specific tasks directly influences the success of our entire property team, so the Coordinator, Property Operations will be expected to understand and support the operations of their property and consistently create efficiencies within the administrative side of the operation.
This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.
What you'll do
- Act as pillar of support and extension of the leadership team of your property by deeply understanding the day-to-day operations to support processes and efficiencies of administrative and operational tasks
- Own inventory and ordering process for all property supplies including, but not limited to, room amenities, housekeeping supplies, business cards, pin cards, administrative supplies, and approved property signage
- Facilitate the lost and found process, including communication, and tracking of guest claims and coordinating the return of any forgotten goods to ensure an exceptional guest experience
- Create, coordinate, and manage an efficient and streamlined package organization system
- Spearhead the processing and payment of all payables within Yardi
- Support your property leadership team with communicating schedules, timeclock issues and collecting missed punch forms
- Support the front of house operations by being a hands-on, service-focused team member at the front desk (as called for by the needs of the business)
- Support the back of house operations by creating housekeeping boards or inventory-related tasks (as called for by the needs of the business)
- Work with the People Experience, Property Operations and Property Leadership team to coordinate new hire administrative tasks including purchasing new hire t-shirts and swag
- Provide administrative support for community relations partnerships, resident events, and team celebrations
- Additional duties and responsibilities, as assigned
What it takes
- Bachelor’s degree in hospitality, management, business administration or related field or commensurate experience in lieu of a degree
- 1+ years in a client-service work environment and/or 1+ years in an administrative or operations support-focused role
- Experience with basic office tools and systems such as Microsoft Office (including Word, Excel and PowerPoint)
- Previous experience in a property management or point of sale system preferred
- Demonstrated ability to multi-task and prioritize tasks effectively based on competing levels of urgency
- You exceptional organizational and time-management skills
- You are a problem-solver and skilled communicator
- You embody our Property Team Mission of Customer, Consistency and Community (Norms).
- You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
- Coordinators, Property Operations, will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Coordinators, Property Operations and an exceptional guest experience.
Our benefits & perks
Competitive pay, stock options and generous monthly bonus program of up to $500/month
Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all
Weekly paychecks
Yearly uniform stipend
Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
Paid Parental Leave
Paid Life Insurance
401k + 4% employer matching program
Paid Time Off to allow time for you to recharge
ZayZoon as an option to access your paycheck before your payday
Plus, discounts to stay at select Placemakr properties all over the US
Our community norms
Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:
We own it.
We make it better.
We treat people right.
Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com
All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you don’t meet 100% of the above qualifications, we still encourage you to apply!