We’re a venture-backed startup on a mission to change the future of hospitality and home. With properties in some of America’s most-loved cities, our unique platform allows buildings to blur the line between hotels and apartments. This all-in-one solution includes property operations, customer acquisitions, and the tech stack to operate with more flexibility than any other company in the market.

Our tech-enabled buildings create one-of-a-kind guest experiences and tremendous value in the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night—they’re a place to call home.

Our property team members bring our business to life at each building, focusing on execution, along with resident and guest experience. Our non-property team members support property execution and the evolution of other areas within our platform.

The impact you'll have

The Coordinator, Property Operations provides support to our onsite property leadership team through executing on administrative and operational tasks, triaging inbound communications and being a hands-on front desk team member. Reporting into the General Manager, this individual will be considered an extension of our property leadership team and should bring a forward-thinking, proactive mindset to each shift. The execution and organization of property-specific tasks directly influences the success of our entire property team, so the Coordinator, Property Operations will be expected to understand and support the operations of their property and consistently create efficiencies within the administrative side of the operation.

This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.

This position is located in New York.

The rate for this position is $28 per hour.

What you'll do

Act as pillar of support and extension of the leadership team of your property by deeply understanding the day-to-day operations to support processes and efficiencies of administrative and operational tasks
Own inventory and ordering process for all property supplies including, but not limited to, room amenities, housekeeping supplies, business cards, pin cards, administrative supplies, and approved property signage
Facilitate the lost and found process, including communication, and tracking of guest claims and coordinating the return of any forgotten goods to ensure an exceptional guest experience
Create, coordinate, and manage an efficient and streamlined package organization system
Spearhead the processing and payment of all payables within Yardi
Support your property leadership team with communicating schedules, timeclock issues and collecting missed punch forms
Support the front of house operations by being a hands-on, service-focused team member at the front desk (as called for by the needs of the business)
Support the back of house operations by creating housekeeping boards or inventory-related tasks (as called for by the needs of the business)
Work with the People Experience, Property Operations and Property Leadership team to coordinate new hire administrative tasks including purchasing new hire t-shirts and swag
Provide administrative support for community relations partnerships, resident events, and team celebrations
Additional duties and responsibilities, as assigned

What it takes

Bachelor’s degree in hospitality, management, business administration or related field or commensurate experience in lieu of a degree
1+ years in a client-service work environment and/or 1+ years in an administrative or operations support-focused role
Experience with basic office tools and systems such as Microsoft Office (including Word, Excel and PowerPoint)
Previous experience in a property management or point of sale system preferred
Demonstrated ability to multi-task and prioritize tasks effectively based on competing levels of urgency
You exceptional organizational and time-management skills
You are a problem-solver and skilled communicator
You embody our Property Team Mission of Customer, Consistency and Community (Norms).
You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
Coordinators, Property Operations, will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Coordinators, Property Operations and an exceptional guest experience.

Our benefits & perks

Competitive pay, stock options and generous monthly bonus program of up to $500/month

Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all

Weekly paychecks

Yearly uniform stipend

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Paid Parental Leave

Paid Life Insurance

401k + 4% employer matching program

Paid Time Off to allow time for you to recharge

ZayZoon as an option to access your paycheck before your payday

Plus, discounts to stay at select Placemakr properties all over the US

Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you don’t meet 100% of the above qualifications, we still encourage you to apply!

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