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Guest Experience Associate



Washington, DC, USA · Washington, DC, USA
Posted on Friday, June 7, 2024
A bit about us
We’re a venture-backed startup on a mission to change the future of hospitality and home. With properties in some of America’s most-loved cities, our unique platform allows buildings to blur the line between hotels and apartments. This all-in-one solution includes property operations, customer acquisitions, and the tech stack to operate with more flexibility than any other company in the market.
Our tech-enabled buildings create one-of-a-kind guest experiences and tremendous value in the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night—they’re a place to call home.
Our property team members bring our business to life at each building, focusing on execution, along with resident and guest experience. Our non-property team members support property execution and the evolution of other areas within our platform.
The impact you'll have
At Placemakr, we are obsessed with service and believe in providing exceptional experiences to our valued guests, residents, and partners. As a Guest Experience Associate, you will be at the forefront of this mission, serving as the primary point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr’s Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each task and interaction, and consistently demonstrate that exceptional service is the core of our operation.
This is a full-time position requiring ability to work during the week, weekends, evenings and holidays. The exact days of the week will be rotational.
Located in our Washington DC location.
The pay rate for this position is $18.50 per hour.

Your typical day

    What it takes

      Our benefits & perks
      Competitive pay, stock options and generous monthly bonus program of up to $500/month
      Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all
      Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent and only applicable to non-supervisory or managerial level positions)
      Weekly Paychecks
      Yearly uniform stipend
      Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
      Paid Parental Leave
      Paid Life Insurance
      401k + 4% employer matching program
      Paid Time Off to allow time for you to recharge
      ZayZoon as an option to access your paycheck before your payday
      Plus, discounts to stay at select Placemakr properties all over the US
      Our community norms
      Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:
      We own it.
      We make it better.
      We treat people right.
      Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
      Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at
      All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
      If you don’t meet 100% of the above qualifications, we still encourage you to apply!