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Front Desk Manager



Austin, TX, USA
Posted on Wednesday, June 5, 2024
A bit about us
We’re a venture-backed startup on a mission to change the future of hospitality and home. With properties in some of America’s most-loved cities, our unique platform allows buildings to blur the line between hotels and apartments. This all-in-one solution includes property operations, customer acquisitions, and the tech stack to operate with more flexibility than any other company in the market.
Our tech-enabled buildings create one-of-a-kind guest experiences and tremendous value in the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night—they’re a place to call home.
Our property team members bring our business to life at each building, focusing on execution, along with resident and guest experience. Our non-property team members support property execution and the evolution of other areas within our platform.
The impact you'll have
At Placemakr, our obsession with exceptional service doesn’t stop at our guests, residents and partners – it encompasses our team members as well. As a Front Desk Manager, your mission is to ensure a seamless and collaborative experience for our team members while setting the tone for our front of house operations. You will own the success of your Guest Experience team through leadership, hands-on support and creating a team culture of high-performance and accountability. We are seeking individuals who champion Placemakr’s Community Norms, excel in developing team members and are passionate about supporting operational success of the front of house. As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each guest and team member interaction, lead by example to uphold a positive team culture and own department goals, and ultimately ensure that our guests are delighted by the experiences our front of house team members create.
This position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational.

Your typical day

    What it takes

      Our benefits & perks
      Competitive pay, stock options and generous monthly bonus program of up to $750/month
      Monthly cell phone reimbursement and health & wellness stipend
      Yearly uniform stipend
      Medical, Vision & Dental Insurance with options for Flexible Spending Accounts
      Paid Parental Leave
      Paid Life Insurance
      401k + 4% employer matching program
      Flexible time off to allow time for you to recharge
      ZayZoon as an option to access your paycheck before your payday
      Plus, discounts to stay at select Placemakr properties all over the US
      Our community norms
      Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:
      We own it.
      We make it better.
      We treat people right.
      Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.
      Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at
      All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
      If you don’t meet 100% of the above qualifications, we still encourage you to apply!