Campaign Ops Associate

New York, NY

What is the Role?

Place Exchange is on a mission to transform the entire OOH channel to be truly programmatic for buyers and sellers. To help us with that mission, we are seeking a Campaign Operations Associate to join us and be part of one of the fastest-growing traditional media channels.

We're seeking a customer-focused technical associate to ensure the smooth operations of campaigns executed on Place Exchange’s Platform. An ideal candidate would be: highly organized, an excellent communicator, capable of analyzing data and troubleshooting problems, and good at balancing multiple priorities. If you like working with data and enjoy finding effective ways to build processes and tools, we want you to join Place Exchange as we bring innovations to the OOH industry to open it up to programmatic buying. In this role you’ll learn about digital out of home and the entire process of programmatic auctions in digital media.

This is a hybrid role based out of our NYC HQ. While expectations are one to four days in the office per month, in person attendance is very flexible.This employee will be participating in shift coverage spanning 9AM to 6PM EST.


Work closely with Sales and Client Success to prevent and resolve pre- and post-launch issues

Comprehensive handling of inbound requests

Leverage reporting to proactively monitor performance

Timely escalation and follow through to resolution on all issues outside of individual scope

Frequent, consistent communication across internal and external teams

Convey technical concepts to non-technical audiences

Contribute to processes and documentation on setup, validation, and troubleshooting campaigns

What You’ll Bring:

1+ years of professional experience in a customer service and/or troubleshooting oriented role

Experience using data to solve problems (using tools like Excel, Tableau, Looker, or directly querying databases with SQL)

Customer service oriented approach

Comfortable working on multiple projects simultaneously and able to prioritize based on variable inputs

Excellent communication and organization skills


For those based in New York City, the expected compensation for this role at time of hire is a salary range of $65,000-$75,000, plus bonus (based on level and performance), and stock options. Exact compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers as well as market benchmarks evaluated for the scope and responsibilities of the position and the location of the candidate. A candidate’s compensation will be based on the role and level they are hired for, which may be different than the role they applied for.

Benefits of working at Place Exchange:

Startup culture, focused on developing innovative solutions at a fast pace

Opportunity to own meaningful work streams and drive real impact for the business

Comprehensive health benefits

Commuter benefits

401k with match

Equity incentives

Generous time off: 20 PTO days, sick days, and Summer Fridays

Monthly cell phone and annual work-from-home stipends

Place Exchange Gives Back program with charity donation matching

Flexible hybrid work environment (2 days in office, 3 days remote/from home, though we are currently completely remote)

Opportunity to grow, have fun and be part of a fast-growing company changing the face of an industry

Direct access to work with and learn from an experienced management team, passionate about the business and the development of our employees

Who Are We?

Place Exchange is on a mission to transform the entire OOH channel to be truly programmatic for buyers and sellers. We're rethinking how media works in public space, and building the technology to make it happen. The average American spends 70% of their time outside of the home, and thanks to the rapid proliferation of digital displays in cities, on roads, and in venues around the world, Digital OOH is one of the fastest-growing media channels

Join our growing team as we apply our unique vision and patented technology to reshape media and advertising in the physical world around us. When you join Place Exchange, you will become a member of an industry-leading team, with a proven track record of success, that is working on the transformation of an entire category. You will work directly with and learn from experienced leaders who will empower you to own initiatives, solve problems, and deliver real impact. This is a chance for you to be a part of an innovative, dynamic environment while also being a part of a team that cares about its community and employees.

At Place Exchange, we celebrate diversity because we believe differences drive learning, growth, and success. We strive to create an environment with equitable experiences and inclusive opportunities for all, where everyone can show up with their true self knowing they will be valued. Our products shape the experience of the physical world, and we want our culture and organization to mirror what we would like that world to be. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

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