Technical Account Manager

New York City

What is the Role?

Place Exchange is seeking a Technical Account Manager to join our partner solutions team sitting at the intersection of Partnerships, Software Development and Operations. You will use your knowledge and deep understanding of the programmatic ecosystem  to identify growth opportunities that drive incremental revenue and product advancement to our partners. 


Combining technical knowledge and creative thinking with strong communication skills and a high degree of attention to detail you will tackle a range of challenges and seize on opportunities to deliver compelling solutions to advertisers and agencies in collaboration with our word-class DSP partners. 


The right candidate will possess strong analytical skills and constantly stay at the forefront of new capabilities working with product to ensure the implementation process is defined, tested, optimized and ready for broad adoption.


This fast-paced, detail-oriented, and varied role is perfect for you to delve deep into the emerging programmatic channel of OOH. You should have outstanding interpersonal and customer service skills, and the ability to thrive in a team environment.


Manage key technical relationships and derive maximum value for our partnerships

Develop forward-thinking, data-driven analysis, and recommendations that align with customer goals and quantify high-impact opportunities with clear recommendations to pitch to customers and internal stakeholders

Manage projects of varying complexity and duration where you will communicate complex concepts to both technical and non-technical clients, plan tasks, set timelines, manage and update stakeholders, resolve blockers and drive the process forward.

Use creative and strategic problem-solving skills to find solutions that are mutually beneficial to PX and our clients

Define and implement proactive customer health monitoring leveraging service monitoring tools

Report on business growth figures internally and develop customer BI reporting to deliver insights o our customers

Identify new opportunities where our products can better help our partners’ businesses and deliver feedback to Place Exchange product and engineering teams for consideration in the roadmap

Support product in driving adoption of new products through trainings, collateral creation, and process definition 

Work with product and eng to define, develop and implement test method architecture that is standard/common to all test methods

Oversee customer support activities, serving in a critical issue management role when necessary.

Own technical escalation management. Ensure tracking key operational metrics while identifying and remediating any difficulties.


What you’ll bring:

4+ years of experience in the programmatic media space (buy-side or sell-side)

Previous experience working in an account management, programmatic analyst, technical account management or partner relationships type role

Extensive familiarity with the ad tech ecosystem and key trends

Experience working with demand-side platforms (DSP), programmatic trading desks, supply-side platforms (SSP), ad servers, and data management platforms (DMPs). Experience working with web languages/standards such as HTML, JSON, VAST, REST APIs a major plus.

Proven track record of success driving revenue and new business development

Strong analytical base with experience with various business intelligence or reporting tools such as Looker/Tableau.  Experience with SQL/Python languages and data visualization development is a major plus. 

Strong oral and written communication skills to effectively present technical products to non-technical customers, and negotiate deals

You have a natural curiosity of how things work and can quickly learn new technologies and tools 

You enjoy collaborating with people to get work done, but know when to take ownership of a task




For those based in New York City, the expected compensation for this role at time of hire is a salary range of $125,000-$135,000, plus bonus (based on level and performance), and stock options.  Exact compensation is determined during our interview process by assessing a candidate’s experience and skills relative to internal peers  as well as market benchmarks evaluated for the scope and responsibilities of the position and the location of the candidate. A candidate’s compensation will be based on the role and level they are hired for, which may be different than the role they applied for.  


​​Benefits of working at Place Exchange:

Startup culture, focused on developing innovative solutions at a fast pace 

Direct access to work with and learn from an experienced management team, passionate about the business and the development of our employees

The opportunity to own meaningful work streams and drive real impact for the business

Comprehensive health benefits

Equity incentives

Generous time off: 20 PTO days, sick days, and Summer Fridays 

Monthly cell phone and quarterly work-from-home stipends

Place Exchange Gives Back program with volunteer opportunities and charity donation matching

The opportunity to grow, have fun, and be part of a fast-growing company changing the face of an industry

Who are we?  

Place Exchange is on a mission to transform the entire OOH channel to be truly programmatic for buyers and sellers. We're rethinking how media works in public space, and building the technology to make it happen. The average American spends 70% of their time outside of the home, and thanks to the rapid proliferation of digital displays in cities, on roads, and in venues around the world, Digital OOH is one of the fastest-growing media channels. 


Join our growing team as we apply our unique vision and patented technology to reshape media and advertising in the physical world around us. When you join Place Exchange, you will become a member of an industry-leading team, with a proven track record of success, that is working on the transformation of an entire category. You will work directly with and learn from experienced leaders who will empower you to own initiatives, solve problems, and deliver real impact. This is a chance for you to be a part of an innovative, dynamic environment while also being a part of a team that cares about its community and employees.  


At Place Exchange, we celebrate diversity because we believe differences drive learning, growth, and success. We strive to create an environment with equitable experiences and inclusive opportunities for all, where everyone can show up with their true self knowing they will be valued. Our products shape the experience of the physical world, and we want our culture and organization to mirror what we would like that world to be. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

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