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Success Associate



Austin, TX, USA
Posted on Saturday, May 13, 2023

About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents.

Headquartered in New York City with an office in Austin and teammates across the US, Orchard has over 400 employees and growing. We have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, Airbnb, Shopify and Sweetgreen. We're proud to be recognized by Crain's, Inc. 5000, Glassdoor, and Built In on their lists of best places to work.

The Role

Orchard is looking for a customer and results focused Inside Sales Associate to join our team. You will be the first point of contact between homeowners and Orchard and pitch Orchards various service offerings to potential customers with the goal of scheduling time with them and a licensed real estate agent. You will be expected to generate new business through inbound and outbound sales calls, maintain a personal database of leads, and share customer learnings to help us better service customers with superior offline and online experiences. The ideal candidate has a strong sales mindset, is organized and has the ability to earn the trust of customers to create an exceptional experience.

This is a Full Time, Remote role that will report into the Inside Sales Manager.

What You’ll Do Here:

  • Connect with potential customers via phone, email and text
  • Generate new business through inbound and outbound sales calls
  • Maintain a personal database of leads to work and convert in the future
  • Work with cross-functional teams to create a seamless customer experience

We’d love to hear from you if you have:

  • Excellent verbal and written communication
  • Strong drive to deliver results and strong follow-up skills
  • Excels at cross-functional teamwork & communication
  • Hold an active real estate license (or an interest in getting licensed within your first three months which Orchard will pay for)

This is an exciting opportunity to join a venture-backed startup and play an instrumental role in making the home buying and selling experience easier for our customers. If you want to play a key role in scaling in a new, innovative business this is the right role for you.

The Customer Success Associate plays a critical role in generating new business opportunities through inbound and outbound sales calls and will be the first point of contact between homeowners and Orchard.

The ideal candidate will have 1-2 years experience in a sales role, customer service role or in the real estate industry. The right candidate will be friendly, organized, and trustworthy, in order to create an exceptional customer experience. One of the things our customers love the most about the Orchard experience is the level of support they get. In this role there will be an opportunity for ongoing mentorship by Orchard Sales Leadership.


Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.