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Group Sales Coordinator

Mint House

Mint House

Sales & Business Development
Nashville, TN, USA
Posted on Wednesday, May 8, 2024

We’re pioneering a new kind of stay.

Mint House combines the classic comfort of home and the modern luxury of a hotel, giving guests all the perks and none of the tradeoffs. We’ve ditched losable key cards, long lines, room service and other relics for the things we miss when we travel—kitchens, groceries, workout routines, and the space to spread out. Every part of the Mint House experience is making your stay personal, predictable and effortless. Our presence spans major U.S. cities like New York, Miami, and Nashville. #staymint

THE ROLE

Mint House is looking for a Sales Group Coordinator to partner and assist with client coordination for our Nashville properties, and as assigned additional markets as well. This Sales Coordinator requires extensive communication skills to assist with all group and event business, demonstrating composure handling multiple requests, and can jump in to pull together time sensitive requests. The role is expected to be based in Nashville, TN with onsite responsibilities and focus on Groups in multiple locations both in Nashville and remote for other properties in the portfolio.

AT MINT HOUSE YOU WILL

  • Independently coordinate reservations, events, billing and amenities while representing Mint House in a friendly and professional manner for all group activities.
  • Once group agreements are executed, be the clients’ single point of contact, and liaison for coordinating all on site logistics including but not limited to liaising with client, ops team, reservations, accounting, 3rd party vendors.
  • Develops and distributes comprehensive group resumes and banquet event orders to Market Leadership to facilitate seamless event execution and guest services.
  • Collaborates closely with the front desk team to verify the accuracy of reservations for groups and events, ensuring all details are meticulously organized.
  • Assist with group pre-arrival details and coordinate with our property operations and corporate teams.
  • Coordinate and conduct in-person tours on behalf of the Sr Sales Manager for multiple locations.
  • Service all contracted groups from once a group/event is booked through guest arrival, and final billing.
  • Utilize CRM for contact management and all group sales activities tracking and ensure all record keeping is timely and accurate.
  • Support development of promotional materials, such as brochures, flyers, and other advertising materials.
  • Respond to customer inquiries and feedback in a timely manner
  • Maintain a comprehensive knowledge of the hotel's amenities, services, and policies to effectively assist guests with any inquiries or requests they may have.

WE ARE LOOKING FOR

  • Minimum of 2 years of hotel sales experience or event planning, with a proven track record of success in event services or sales coordination.
  • Strong communication skills are required to propose clear and achievable paths forward when managing multiple requests, complemented by strong phone presence and etiquette to effectively handle and prioritize client interactions.
  • Comfortable solving problems quickly in a calm professional manner.
  • Your vibe is making it happen, whether this means joining on tours and site visits, coordinating on property with our operations staff, engaging with hotel ownership, or unleashing your creativity on special projects and collateral.
  • Hyper organized to manage multiple groups at a time - entering group blocks and assisting with contracts; strong ability to multitask!
  • Proficient with Google workplace and would consider yourself tech-savvy to learn concepts or quickly; preferred experience in Salesforce or database management.
  • Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality.
  • You’re known to rise to the challenge and are a goal-driven strategy setter.
  • Understand the importance of creating a meaningful experience and bring that spirit to our guests by being enthusiastic and personable.
  • Based in Nashville, TN, this role involves regular travel to various properties within the portfolio, both locally and remotely, to oversee onsite responsibilities, support sales efforts, and ensure exceptional guest experiences and event execution across multiple locations.

Compensation Range: $55,000 - $65,000

Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mint House is an Equal Opportunity Employer and a workplace of belongingness. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.

New York City is where we call home, and you'll find HQs near Grand Central at 450 Lexington Ave, right within a WeWork space. No matter where our team members are located, we work on East Coast hours to foster collaboration, communication, and enjoy some lively emoji exchanges. At Mint House, we pause amidst the hustle to celebrate our wins, celebrating personal and company achievements via Slack. Embracing individuality, we honor each person and property, encouraging authenticity.

Mint House participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Right To Work

E-Verify (English / Spanish)

At Mint House, we are committed to promoting work-life integration in the most natural and enjoyable way possible. That's why we're excited to offer our team members complimentary nights at any Mint House location of their choice, plus exclusive year-round discounts. It's our way of ensuring that our employees can experience firsthand the comfort and convenience we champion. Enjoy your stay on us and see just how we blend work, life, and play at Mint House! 🛌