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Technical Account Manager - APAC

Lynk Global

Lynk Global

IT, Sales & Business Development
Singapore
Posted on Monday, July 24, 2023

Job Summary:

This is a customer-facing role that requires interactions with Lynk’s MNO partners on a daily basis and requires frequent travel to Lynk’s MNO partners’ offices in many countries in Asia-Pacific as well as traveling to rural and remote areas of those countries to demonstrate Lynk’s technology to MNOs in the region.

Core Responsibilities:

  • Job #1 is intensive focus on constantly improving the experience of end-user customers
  • Serve as a voice of end-user customers and our MNO partners inside of Lynk
  • Own the implementation process with Lynk’s MNO partners in the region
  • Work closely with Business Development and technical teams to develop and maintain relationships with MNOs
  • Gather and document technical and business implementation requirements from Lynk’s MNO partners in the region
  • Partner with Lynk’s technical and product teams at Lynk HQ to implement the service
  • Manage test plans for Lynk service and troubleshoot as needed
  • Test and demonstrate the Lynk service in select countries as required
  • Monitor customer-reported issues, perform root cause analysis, and develop test methods to constantly improve overall customer satisfaction
  • 50-75% travel is expected

Qualifications:

  • A BSc in an Engineering field (Telecommunications, IT, Computer science) preferred
  • At least 3 years experience in customer facing roles is required
  • Must be able to communicate effectively and convincingly with all areas of the company — technical and non-technical — as well as with external parties
  • Technical experience in RF or roaming products is highly desirable
  • Knowledge of various messaging protocols such as SMS, USSD, RCS desired
  • Understanding of GSM, LTE and 5G RF and Core technologies is a strong plus
  • Employees at all levels are expected to own the customer experience — to think and act in ways that put our customers first, give them seamless experience, and make them promoters of our products and services