In this technical role, the Associate Clean Room Engineer will conduct repair, rebuild, and recover inaccessible customer data from failed storage media. Understand and follow the clean room data recovery process and procedures. Properly use and understand Ontrack software, hardware tools and systems as needed to diagnose customer hardware, replicate media, and analyze data structures. Repair mechanical and electronic failures on customer's storage devices as necessary. Use written and electronic communication to complete document jobs from start to finish and communicate job results and statistics. Demonstrate ability to understand data recovery processes as instructed.

Associate Clean Room Engineer is an Entry level Position.

In this technical role, the Associate Clean Room Engineer will conduct diagnostic, repair, and recovery computer storage media. The engineer will be trained in the use of the proprietary hardware and software tools and well as 3rd party tools to recover data from the failed storage media. The engineer will also work to procure parts and specialty tools for the recovery process.

This role is part of a small and dedicated regional team, with staff members located in countries across APAC. A strong sense of teamwork and a desire to constantly excel are essential.

On-site work opportunity.

Responsibilities

• In this capacity, an Associate Clean Room Engineer will perform the following tasks, under direction of the Manager of Data Recovery Engineering. Extensive training will be provided to obtain the required skillset:
• Repair mechanical and electronic failures on customer's storage devices as necessary.
• Properly use and understand Ontrack Software and hardware tools needed for data recovery.
• Use written, oral, and electronic communication to completely document jobs from start to finish and to communicate job results and statistics.
• Working towards getting a complete working knowledge of Ontrack Cleanroom tools and data recovery processes in a minimum of two drive platforms or manufacturer types.
• Copying of recovered data to new media.
• Willing to be flexible and take on other tasks when requested.

Business Requirements

This position may require after-hours and weekend work, in line with business needs.

Education, Skill, and Experience

• Basic Computer, Advanced Math, and Communication skills both written and oral.
• Excellent work quality and accuracy are essential, as handling of customer data is extremely sensitive task.
• The ability to decipher media types such as manufacturer and models, perform evaluations on storage media and communicate these through written and verbal communications.
• A degree or diploma (preferably in a technical field) or equivalent experience is desirable.
• Six months to three years technical/computer related experience is desirable.
• Experience with computer hardware trouble shooting, assembling, and disassembling computers.
• Native level spoken and written Japanese language required.
• Basic conversational spoken and written English or better required.

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.

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