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Data Center Operations Technician (On-Site)

KLDiscovery

KLDiscovery

Operations
Eden Prairie, MN, USA
Posted on Monday, July 1, 2024

Job Description

KLDiscovery, one of the largest national eDiscovery providers, is currently seeking a Data Center Maintenance Operations Technician to support our corporate business systems across the 1,300-person global company.

The position will report to the Director of Data Center Operations and has the responsibility for ensuring effective installation as well as operation, maintenance and troubleshooting of production equipment for maximum uptime.

On-site work opportunity.

Responsibilities

  • Commitment to excellence, attention to detail and organizational skills are critical components for this job. Flexibility and responsiveness to changing situations will be required.
  • Administer all service requests and provide resolutions to achieve required goals
  • Candidate needs to understand and be able to solve a wide array of problems with all types of data center hardware and software on the fly, or in an emergency
  • Install servers and network equipment into cabinets and racks
  • CAT6, single-mode, and multi-mode fiber cabling installations and support
  • Cabinet power load and consumption measurements
  • Inventory control for servers, components and cables using DCIM software
  • Use of an automated ticket system to organize work requests
  • Planning and coordination of equipment migrations and new equipment installations
  • Develop detailed documentation of operations, best practices, and procedures
  • Proactively and independently work on projects as needed
  • Receive and ship inventory as required
  • Monitor and maintain all Power sources that are part of the Data Center Operations Globally and all Global IT Office locations
  • Understanding of cable plant designs and fundamental of various category (CAT) cabling standards and fiber cabling from a patching needs and requirement. Understanding of structured cabling systems.
  • Security Systems Monitoring and Maintenance
  • Participation in an on-call rotation is required

Qualifications

  • Minimum one year of year of working experience in data center facilities and infrastructure including power, cabling, and rack management design.
  • High school diploma required. Post-secondary education in Information Technology or a related field preferred.
  • Working knowledge of networking, server and cable hardware
  • Experienced with customer interaction and relations
  • Experienced with vendor relations on a professional level
  • Cover weekend testing events as needed
  • Very organized and detail oriented, with high degree of accuracy and follow-up
  • Excellent written and verbal communication skills (MS Office experience)
  • Self-motivated, reliable team player
  • Ability to work in collaborative high-pressure environment
  • Must possess desire to learn new technologies
  • Consistently work to enhance system performance and systems availability
  • Preferred knowledge of ERP systems to generate purchase orders and manage invoices
  • May require working in cramped spaces or elevated locations
  • The ability to lift up to 50 pounds
  • Driver’s license and reliable transportation (travel between office locations required).
  • Requires general understanding of building electrical and mechanical systems supporting the data center operations. Licensed electrician a plus.

Why You will Love Working for KLD

At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $28.85 to $38.47 per hour.

  • This position is on-site, and we offer high-performance laptop computer, options for wireless or external speaker, up to two 24" 2K monitors, and a mobile phone for business use.
  • Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!
  • Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.
  • Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.
  • A focus on continuous professional development through various training and education reimbursement programs.
  • A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together.
  • A surrounding team of mission-driven individuals who genuinely love what they do.
  • Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.
  • Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!
  • FREE Employee Support Program (ESP) because we all could use a little help and support every now and then.
  • 401(k) with employer match to help our employees achieve financial success.
  • KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.
  • To keep our furry, 4-legged family members healthy, KLD employees can opt in for Pet Insurance.

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

  • Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
  • Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
  • Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.

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