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Engineering Services Technician (Shipping/Receiving) (On-site)

KLDiscovery

KLDiscovery

Norway
Posted on Tuesday, June 25, 2024

Job Description

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking an Engineering Services Technician (Shipping/Receiving) for an exciting new opportunity.

This person will receive incoming data recovery jobs, inventory, and supplies and ship outbound data recovery jobs, inventory, and supplies while keeping records of materials sent. They will manage requisitions and store materials to maintain stock, maintain the warehouse to provide a clean and safe environment for all, and perform backup operations for returning data and verify media selection. They will perform media imaging, locate, or procure parts, remove disk assemblies from casings and laptops or exchange failing parts to accomplish a task and perform internal archiving of data images. They will learn to properly use and understand Ontrack software, hardware tools, and systems as needed to diagnose customer hardware, replicate media, and analyze data structures. All job task information will be entered into business systems for data recovery procedures performed. This cross-functional position will provide assistance or take full responsibility for work being performed in any aspect of Data Recovery (DR) engineering services and shipping/receiving operations.

On-site work opportunity.

Responsibilities

  • Perform shipping and receiving functions for the entire DR group
  • Recognize different computer equipment and any storage media types (i.e. hard drives, tape cartridges, etc.) & disassemble computers to remove media and properly label the equipment and media pursuant to Ontrack policies and procedures
  • Ship out equipment and supplies
  • Requisitions and stores materials to maintain stock
  • Record keeping
  • General housekeeping
  • Backing up of customer data to requested media
  • Diagnosing / Imaging various types of customer media for Data Recovery
  • Exchange / procure parts for failed customer devices
  • Communicate clearly and precisely, both orally and written, on status of DR jobs
  • The responsibilities of this role may require the individual to be part of an on-call program which may require 24/7 availability from time to time as needed
  • Long hours and shift work are a requirement to meet the deadlines of DR projects
  • Receive incoming inventory and supplies

Qualifications

  • Fluency in Norwegian & English (Written and Spoken)
  • Norwegian Citizenship Required
  • High school diploma or equivalent
  • Up to three years technical/computer related experience (Professional or Personal)
  • Backup software and email system knowledge/experience desired
  • Experience with assembling and disassembling computer hardware
  • Advanced attention to detail and Multi tasking
  • Basic ability to work both independently and within a team environment
  • Basic communication and interpersonal skills necessary to adapt to a rapidly changing environment
  • Basic ability to work creatively and analytically in a problem-solving, fast-paced environment
  • Basic background and proficiency in MS Office applications
  • Basic understanding of computer equipment and storage media types

What We Offer

At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is 325,000 to 400,000 NOK.

  • A friendly and welcoming team-oriented environment
  • Opportunities for career advancement and growth
  • Business casual dress
  • Company retirement plan

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

  • Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
  • Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
  • Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.

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