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IT Support Technician (On-site)



IT, Customer Service
Posted on Friday, March 8, 2024

Job Description

Onsite Support IT Technician is an entry level position. A terrific opportunity to advance your skills in eDiscovery and Computer Forensic Investigations.

In this technical role, the Onsite IT Support Technician will conduct onsite and remote data collections of electronically stored information (ESI) for use in eDiscovery matters and Computer Forensics investigations. The analyst will be trained in the use of proprietary and 3rd party software used to collect targeted data. Additionally, training will be provided on Chain of Custody handling and evidence collections, with opportunities to train in a computer forensics specialty in the future.

Whilst onsite and remote collections are varied in their details and complexity, most will generally include making forensic (“exact”) copies of specified data sets from a user’s laptop, phone, email account or server at their place of work, and transporting this data copy back to KLDiscovery’s in-country lab. Each onsite presents a unique situation making this role ideally suited to those who enjoy the challenge of dynamic problem solving.

This role is part of a small and dedicated regional team, with staff members located in countries across APAC. A strong sense of teamwork and a desire to constantly excel are essential.

At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is 5,500,000 to 6,500,000 JPY.

Essential Functions

In this capacity, an Onsite IT Support Technician will perform the following tasks:

  • Support onsite, remote, and in-lab collections of targeted data sets, requiring some travel throughout Japan and the broader APAC region.
  • Work in a lab environment with a small and diverse team of eDiscovery and Forensic professionals.
  • Train in and practice proper Chain of Custody handling techniques and participate in inventory management and audits.
  • Receive and dispatch data sets via a variety of delivery systems.
  • Prepare and stage data sets for processing in one of KLDiscovery’s processing engines.
  • Provide ad-hoc administrative support at Data Center locations as required.
  • Train in the use of 3rd-party and proprietary data collection/preservation appliances and software, including structured and/or self-study training resulting in industry-level certifications.

募集要項 – オンサイトITサポートテクニシャン
肩書 – フォレンジックアナリスト – フォレンジックサービス (Japan)









  • オンサイト(国内及びAPAC地域)・遠隔・当社内ラボでの対象電子データの収集作業のサポート
  • 各種専門メンバーと当社内フォレンジックラボでの作業
  • Chain-Of-Custodyに準じた電子データの適切な管理・監査
  • 様々な通信・輸送システムを駆使した電子データの受領・納品
  • 当社製プロセスエンジンを用いたデータ分析作業の為の電子データのステージング作業
  • 必要に応じてデータセンターでの業務補助
  • 当社製及び他社製のeDiscovery・コンピューターフォレンジックツールやソフトウェアのトレーニング(業界公認の資格取得可能)

Business Requirements

This position will require after-hours and weekend work. Regional travel will be required, in line with business needs. May be required to travel within Japan with less than 24-hours’ notice.

Education, Skills, and Experience

  • Business-level spoken and written Japanese language required, conversational English or better required;
  • Familiarity with business etiquette in Japan;
  • University degree OR equivalent experience preferred;
  • Well-organized with attention to detail;
  • Confident communication skills;
  • Minimum of 1 year experience in helpdesk support, IT support, and/or end-user computer technology; Examples may include:
    • Tier 2 or 3 help desk experience
    • Computer/PC hardware assembly/disassembly or kitting
    • Windows, MacOS X, or Linux support experience
    • PC repair, upgrading, or modding
    • Basic scripting or coding (any language);
  • The following additional experience is a plus:
    • Windows OS, MacOS, or Linux
    • Ticketing systems such as Remedy or ServiceDesk
    • Microsoft Active Directory
    • NAS or Server-based Network Storage
    • Robocopy, X-Copy, or BeyondCompare
    • Android or iOS User Experience
    • Forensic Software such as Encase, X-Ways, FTK, or Cellebrite



  • 日本国籍必須
  • ネイティブレベルの日本語(文章能力含む)、及び日常会話レベル又はそれ以上の英語力
  • 社会人としての知識・経験
  • 4年制大学卒業又は同等の経験
  • 几帳面で細部まで気を配れる方
  • 高いコミュニケーション能力
  • ヘルプデスクサポート、ITサポート、及び・またはエンドユーザーコンピュータテクノロジーの最低1年の経験。職務経歴例:
    • 2次又は3次(Tier 2/3)ヘルプデスク業務
    • コンピューター・PC部品組み立て・分解
    • Windows・MacOS・Linuxのサポート業務
    • PC修理、アップグレード、改造
    • 基本的なスクリプト・コード等のプログラミング言語を用いた業務
  • 下記の使用経験があれば尚可
    • Windows OS・MacOS・Linux
    • Remedy や ServiceDesk等のチケット管理システム
    • Microsoft Active Directory
    • NAS・Server-based Network Storage
    • Robocopy・X-Copy・BeyondCompare
    • Android又はiOSユーザー
    • Encase・X-Ways・FTK・Cellebrite等のフォレンジックツール

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

  • Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
  • Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
  • Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.