About Kashable

Kashable is a fast-growing, venture-backed FinTech startup headquartered in NYC. We provide inclusive, socially responsible, low-cost credit to American employees, offered as a voluntary benefit through their employer. Kashable has raised nearly $400 million in capital and has provided more than $1.25 billion in loans to working Americans across a footprint of employer clients representing 4 million employees. Founded in 2013 by a team of serial entrepreneurs with deep industry experience, Kashable has become the leading provider of financial wellness solutions in the workplace, serving many Fortune 500 companies, governments, hospitals, and universities. We are a dynamic, ambitious, and hard-working team redefining financial well-being for working Americans.

Location

Kashable is located in Las Vegas, NV.

Office expectation: In-person attendance is required 3–4 times a week to collaborate effectively with the team.

What You’ll Be Doing at Kashable- Jr Collection Clicker Agent

Join our team as a Jr. Collection Agent where you will learn the skills necessary to

succeed in loan operations. The Jr. Collection agent initial responsibility will be to

manage an efficient and effective operation of our outbound call technology. This role is

pivotal in ensuring efficient and effective connection of calls to our collection team.

Our Collections Team is a highly motivated, client-facing group based in New York City and Las Vegas. We are driven to reduce delinquencies and recover charged-off accounts by offering alternative payment and settlement solutions—always with empathy and efficiency

Key Responsibilities

• Utilize reports and software to generate outbound calls to specified
• Monitor ongoing calls and average wait times to optimize call throughput.
• Promptly escalate to management when call wait times exceed acceptable limits.
• Maintain a consistent presence and operational readiness throughout scheduled
• shifts.
• Make a direct impact on the company's financial performance. Carve your own path to success through strong performance against clear KPIs.
• Master our products and systems to efficiently resolve inquiries and help bring accounts current.
• Review and manage assigned delinquent loans by gathering background information, documenting member conversations, and ensuring required communications are sent.
• Conduct outreach to debtors via phone and email to assist users with resolving their delinquencies.
• Evaluate each debtor’s financial situation to offer personalized solutions and support.
• Speak directly with customers about delinquent payments, investigate concerns, and verify charge accuracy.
• Full-time position, Monday to Friday, 7:00 AM to 3:00 PM PST

Recipe for Success

• Strong communication and persuasion skills.
• A competitive spirit and a collaborative mindset.
• Ability to operate keyboard and mouse continuously during shifts
• High proficiency with computers, G-Suite, and the ability to quickly learn new tools and processes.
• Detail-oriented with a passion for accuracy.
• Comfortable spending a significant portion of your time speaking with customers over the phone.
• Demonstrated ability to collaborate with teammates and juggle multiple priorities effectively.

Cherries on Top

• Bilingual in Spanish.
• Bachelor’s degree.
• Capacity to work independently with minimal supervision.
• Experience in loan servicing.
• Flexibility to undertake additional tasks as required.
• Experience working in a startup environment.

Perks & Benefits

• Medical, dental (including orthodontics), and vision insurance
• PTO and holidays
• 401(k) plan with employer match
• Paid parental leave
• Subsidized ClassPass membership
• Voluntary life and disability insurance
• Flexible Spending Accounts (FSAs)
• Commuter benefits
• Pet insurance
• Weekly catered lunches and a fully stocked kitchen
• Team events, lunch & learns, happy hours, birthday celebrations, and volunteer opportunities