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Debt Collection Specialist

Kashable

Kashable

Las Vegas, NV, USA
Posted on Saturday, January 6, 2024
Job description

Collections Specialist

Las Vegas, NV

Are you dependable? Do you have a great attitude? Do you have good communication skills? Are you detail-oriented? Are you self-motivated? Do you take pride in your work? If so, you might just be perfect for this position! Apply today

Who We Are

Kashable is a fast growing, venture-backed Fin-Tech startup headquartered in NYC. We provide socially responsible, low-cost credit to American employees offered as a voluntary benefit through their employer. We were founded in 2013 by a team of serial entrepreneurs with deep experience and expertise in the specialty finance industry and have since become the leading provider of personal loan financing solutions at the workplace, catering to employers that run the gamut from Fortune 500 companies and small businesses to nonprofits and governments. We are a dynamic, ambitious, and hard-working team that is redefining financial wellness for working Americans.

What You’ll Be Doing at Kashable- Collection’s Specialist:

Our Support Team is part of a highly motivated client facing energetic team based in NYC covering a wider range of responsibilities including fraud detection and prevention, engaging with consumers, delinquencies recovery, and building excellent consumer experience. You will be challenged to become an expert in our lending operations and will work closely with other teams in the company to deliver solutions to our users. In this position, you will be focused on helping users navigate through establishing repayment options on delinquent loans and get them back on track. As a Collection’s Specialist, you will put your detective skills to the test as you persistently work to resolve delinquent accounts.

What You Are Responsible For:

  • Review and collect on assigned delinquent loans by gathering background data, documenting member conversations, and ensuring required notifications are sent to members
  • Conduct debtor’s outreach via phone and email to engage and assist our users with resolutions to current delinquencies
  • Evaluate debtor’s current circumstances and finances in order to provide an appropriate option for our users to address their financial hardship
  • Speak directly with customers regarding delinquent payments, investigates complaints and verifies the accuracy of charges
  • Research and make recommendations for collections efforts and report issues with customer accounts to management
  • Review collection techniques and provide feedback to management
  • Receive inbound and place outbound collection calls
  • Research and review user’s agreements and terms when necessary
  • Handle incoming support requests from customers and prospects through various channels, such as live chat, email, and phone
  • Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features
  • Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties
  • Contribute to team KPIs (Key Performance Indicators) by improving average response and resolution times, as well as customer satisfaction ratings
  • Collaborate with other members of operations and customer success teams to escalate issues where appropriate

  • Who You Are:

    • Bachelor’s degree with 1+ years in experience preferably in consumer lending & Collections
    • 1-2 years of experience in collections, banking, retail, or customer service required
    • Extremely comfortable with computers and G-suite and able to quickly learn new systems & processes
    • Strong negotiating, communication, typing, and written communication skills
    • You find comfort in communicating the ‘tough stuff’ with compassion and clarity
    • Detail-oriented and a passion for accuracy
    • Strong customer service skills and the ability to skillfully handle confrontation
    • Goal-oriented and experienced in high-performance teams
    • Comfortable spending a majority of your time engaging with a customer over the phone
    • You have a passion for analyzing puzzles, and strategically putting the pieces together
    • Demonstrated analytical, problem-solving and system knowledge, and passion for process improvement
    • Ability to multi-task, remain organized, prioritize, and work independently
    • Knowledge of the fundamentals of collections concepts and practices is desired (including the FDPCA and applicable collections laws)

    Bonus Points:

    • Experience in Loan Servicing or Consumer Collections, Debt Settlement, Debt Consolidation, Loss Mitigation, preferably with a bank, credit union, loan servicing company or other financial services organization a plus
    • Prior experience providing customer service in an eCommerce business is a plus
    • Bi-lingual a plus
    • Experience in FinTech and start-up environments

  • Perks & Benefits:

    • We offer a competitive salary, benefits and perks that make the day to day enjoyable
    • Generous Healthcare coverage including Dental & Vision benefits
    • Great PTO and Holidays
    • 401k Plan
    • Paid parental leave
    • Subsidized ClassPass membership
    • Weekly catered lunches and snacks in a fully stocked office

  • This position will be based in our Las Vegas office. The estimated salary range for this position is $45,000.00 to $60,000.00 The actual base salary will depend on the candidate’s experience, qualifications, and skill level.

    We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that Kashable LLC is not able to provide visa sponsorship for this position.

    Kashable is an Equal Opportunity Employer.

    Kashable is proud to be an equal opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

    Job Type: Full-time

    Salary: $45,000.00 - $60,000.00 per year

    Physical setting:

    • Office

    Schedule:

    • Monday to Friday
    • Overtime
    • Weekends as needed

    Supplemental pay types:

    • Bonus opportunities

    Ability to commute/relocate:

    

    • Las Vegas, NV 89118: Reliably commute or planning to relocate before starting work (Required)

    Education:

    • Bachelor's (Required)

    Experience:

    • Customer service: 1 year (Required)

    Work Location: Hybrid remote in Las Vegas, NV 89118

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