Commercial Operations Associate
Grifin
About Griffin
Hi, we’re Griffin! We’re the bank for companies who want to build and launch financial products.
Our context
We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more.
The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an (slow-moving, risk-averse) incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground.
At Griffin, we want to change this.
Our purpose
We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank.
But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products.
Our culture
Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.
We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That’s why we’re transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We’re also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work.
The Commercial team
Like most of Griffin, the Commercial team is in its infancy. We are currently focused on winning new businesses and selecting the right customers to partner with for long term mutual success.
As one of the early members of the commercial team, you’ll have a key role in supporting our Chief Commercial Officer Adam and helping the wider commercial team achieving their objectives.
Who are you
The ideal candidate will have most of the following:
- Experience working in either an analytics, commercial or strategic support role
- Strong, clear communication skills, particularly writing
- Outstanding project and time management skills, a systematic approach and excellent attention to detail
- Proven ability to handle confidential and sensitive information with discretion
- The desire and ability to work in an autonomous fashion, using your initiative to look for ways to make the company more effective
- A high level of empathy and can see situations from the perspectives of others and genuine desire to help others.
- An analytical mindset. You should be able to take various forms of data and produce meaningful insights on our customers and products
We’re a remote first company so most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:
- A high degree of comfort adopting new software tools for document drafting, collaboration and communication including G-suite, Slack, Notion, and Hubspot.
- A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about **how we write )**
What will you be doing here?
As a Commercial Operations Associate at Griffin, you will...
- Support the Commercial team in tracking and prioritising the team tasks and delivery plan
- Support the Chief Commercial Officer with diary management and day to day tasks such as providing one pagers for meeting prep, inbox management, reporting and presentations while fostering a great team culture and managing guild-wide initiatives
- Engage with stakeholders across the firm to understand their needs from the Commercial guild and structure this demand for effective delivery
- Have ownership over the delivery of internal special projects e.g. objective tracking and training plans
- Help to implement improved ways of working e.g. CRM system use, internal communications and team face2face gatherings
What can we offer you?
We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.
- 25 days off a year + bank holidays
- Flexible, remote-friendly working - including supporting home office setup
- Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP)
- Auto-enrolment into company pension scheme
- Enhanced parental leave with up to 6 months at full pay
- Private medical insurance and life insurance (provided by Vitality and AIG respectively)
How do I apply?
Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through our interview process in detail.
N.B: We have a small London office in Moorgate, and we are comfortable hiring people to work from anywhere in the UK. About half of the company is based within occasional commuting distance of London, the other half is full-time remote.
Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team — whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you’re part of a group that is under-represented in fintech, we’d love to hear from you
Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team.
Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.