The Operations team

The Operations team at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.

There are three core elements to operations at Griffin: banking operations; operational resilience; and customer success. Across all teams, we place significant emphasis on compassion, ownership and curiosity. You will be empowered to make meaningful decisions and supported to make sure we collectively get those decisions right.

As one of the first members of the banking operations team, you’ll be shaping and delivering exceptional fincrime prevention services. You'll be helping us build and run a truly resilient bank that centres around bringing value to our customers.

What will you be doing here?

You will be reporting to the Head of Banking Ops and collaborating closely with product, compliance, and the wider operations teams to guarantee that our customers receive outstanding outcomes. We are fervent believers in eradicating unnecessary manual effort. You will be encouraged to automate any process where human intervention does not yield a better result.

Your responsibilities will include:

• Ensuring the smooth and efficient operation of our fincrime prevention operations team, encompassing team building, performance management, metrics, reporting, controls, and governance.
• Developing operational insights to our fincrime prevention products and processes, to inform our fincrime strategy development.
• Proactively managing team capacity and resilience, ensuring that we have the appropriate people and capabilities to implement our company strategy and supporting our commercial team to manage the implementation of new customers.
• Working closely with product and engineering partners to introduce meaningful improvements. Focusing on translation of strategic direction into robust, efficient operations.
• Managing delivery across Griffin. You will be accountable for fostering productive, mutually beneficial relationships throughout the entire organisation, ensuring the seamless execution of every aspect of our fincrime prevention operations.
• You will collaborate with our second line risk and compliance guild, taking a positive, open minded approach to ensuring the ongoing integrity of your teams’ operations.
• Ensuring compliance with our regulatory reporting schedule and producing accurate material to meet those obligations.
• Setting the benchmark for high-quality output through rigorous quality assurance, ensuring that your teams are 'always audit ready.'
• Embracing your explorer spirit, you will challenge the way we conduct business today and implement genuine improvements that benefit Griffin as a whole, not just operations.

Who are you

The ideal candidate possesses a strong sense of ownership, striving to establish effective fincrime prevention operations that yield excellent customer outcomes. As a conscientious promoter of operational excellence, you are a pragmatic leader who continually seeks ways to enhance and cultivate consistent, timely, and scalable solutions for intricate issues.

In your capacity as a leader, you will foster your teams' creativity to develop more effective methods of serving our customers. Your proactive and inquisitive nature encourages us to make incremental improvements daily, shaping intelligent operations for the future.

You will possess most of the following:

• A solid grasp of operational strategy, along with hands-on experience in first-line fincrime prevention.
• A demonstrated ability to build and guide operations teams.
• Demonstrable experience in resolving complex problems and devising timely and scalable solutions.
• Empathy: a strong desire to ensure genuine support for our customers.
• Clear and succinct written communication skills.
• A data-informed approach where management information (MI) is developed as a tool for communication, governance, and prioritisation, rather than just a checkbox item.
• A flexible and supportive approach.

Nice to haves

We’d be thrilled if you also have experience managing a team, delivering complex projects or developing strategy and translating it into operational action, but we’re equally happy to support you as you hone these skills here.