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Operational Resilience Manager

Grifin

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London, UK · Remote

Posted on Monday, September 25, 2023

About Griffin

Hi, we’re Griffin! We’re the bank for companies who want to build and launch financial products.

Our context

We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more.

The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an (slow-moving, risk-averse) incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground.

At Griffin, we want to change this.

Our purpose

We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank.

But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products.

Learn more about what we do.

Our culture

Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.

We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That’s why we’re transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We’re also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work.

Learn more about our culture.

The Operations team

The Operations team at Griffin is the mindful engine room, driving our success. We strive to bring joy to our customers, both internal and external, through systems that just work.

There are three core elements to operations at Griffin: banking operations; operational resilience; and customer success. Across all teams, we place significant emphasis on compassion, ownership and curiosity. You will be empowered to make meaningful decisions and supported to make sure we collectively get those decisions right.

As the first dedicated member of our operational resilience team, you’ll be helping us build and run a truly resilient bank that centres around bringing value to our customers.

Who are you?

We’d love to hear from you if you meet most of these criteria:

you have strong opinions about what operational excellence looks like for a modern bank
you focus on outcomes, with processes as a means to that end
you’ve worked closely with product and technology teams before and feel comfortable learning their language
you have experience with vendor selection, especially where third parties contribute to delivering important business services
you’re curious, empathetic, and care deeply about clarity in communication
you’re deeply collaborative and have experience building strong, supportive relationships across the organisation
you are familiar with the PRA and FCA’s regulations and guidance around operational resilience

We’re hybrid-remote, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:

A high degree of comfort adopting new software tools for document drafting, collaboration and communication.
A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write )

What will you be doing here?

Through building, implementing and monitoring our operational resilience practices, you will be a key driver in enhancing our organisation's ability to withstand and thrive in the face of disruptions. Reporting directly to our COO, Maria, you will collaborate closely with stakeholders spanning risk management, product development, and engineering to integrate resilience into our core operations.

You will spend your time:

helping us consistently deliver operational excellence and reliability, through optimising both our human processes and technology infrastructure
taking a deliberate, intentional, pragmatic approach to support seamless delivery of our business services
building out a world-class, effective operational resilience framework that enables us to excel
ensuring we’re meeting or exceeding the relevant regulatory requirements and industry best practices
developing and testing our business continuity and disaster recovery plans
owning our supplier selection process, and ensuring we embed operational resilience in those relationships
fostering a resilience mindset across the organisation

You will work closely with teams throughout the company to ensure that the principles of resilience are deeply embedded into their daily work, always approaching these collaborations with compassion.

What can we offer you?

We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.

25 days off a year + bank holidays
Flexible, remote-friendly working - including supporting home office setup
Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP)
Auto-enrolment into company pension scheme
Enhanced parental leave with up to 6 months at full pay
Private medical insurance and life insurance (provided by Vitality and AIG respectively)

How do I apply?

Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through our interview process in detail.

N.B: We have a small London office in Moorgate, and we are comfortable hiring people to work from anywhere in the UK. About half of the company is based within occasional commuting distance of London, the other half is full-time remote.

Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team — whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you’re part of a group that is under-represented in fintech, we’d love to hear from you

Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team.

Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.