The Commercial Operations Specialist, Sales plays a critical role in enabling the success of the sales organization by driving operational excellence, improving processes, and supporting revenue-generating activities. This role partners closely with Sales, Finance, Legal, and Member Services to ensure efficient execution across the entire commercial lifecycle—from contract creation to reporting and analysis.

We are seeking a highly motivated, detail-oriented self-starter who thrives in a fast-paced environment and enjoys balancing process rigor with frontline execution.

About Exclusive Resorts

At Exclusive Resorts, we don’t just sell a product—we bring people together. Our relationship-driven service model and energetic, results-oriented culture set us apart. If you are passionate about sales operations and want to contribute to a team that values collaboration, performance, and innovation, we encourage you to apply.

Key Responsibilities

• Contract Creation & Management:
  Own the end-to-end process for membership and upgrade contracts, including validating deal information with Sales, creating and managing opportunities in Salesforce, generating documents, coordinating legal approvals for exceptions, securing executive sign-offs, and partnering with Accounting to finalize payment details. Ensure accurate onboarding by integrating new member, partnership, and employee accounts into backend systems.
• Financial Operations:
  Partner with the Senior Director, Commercial Operations, and Finance & Accounting to review and support month-end reporting, ensuring accuracy and alignment with revenue goals.
• Reporting & Dashboards:
  Develop, maintain, and distribute Salesforce reports and dashboards. Continuously monitor data integrity and improve reporting efficiency to support informed decision-making.
• Data Analysis & Insights:
  Leverage CRM and operational data to identify trends, optimize the sales funnel, and deliver actionable insights to Commercial Operations leadership.
• Systems & Tools Support:
  Provide day-to-day support across Salesforce, SalesLoft, Excel, and PowerPoint, helping drive adoption and best practices across the sales organization.
• Program Management:
  • Charitable Donation Program: Manage program operations, including responding to inquiries, creating materials, coordinating with event teams, tracking deliverables, and reporting on program performance and revenue impact.
  • Referral Programs: Oversee program administration, including applying rewards, collecting W-9 documentation, and partnering with Accounting and Member Services to analyze trends and performance.
• Cross-Functional Projects:
  Contribute to special projects and strategic initiatives as needed to support business priorities.
• Sales Support Availability:
  Provide responsive support to the sales organization, including being available on-call and working after hours as needed to meet business demands and support time-sensitive transactions.

Qualifications

• Exceptional written and verbal communication skills
• Strong team orientation with a competitive, results-driven mindset
• Highly detail-oriented with a process-driven approach and ability to manage complex workflows
• Advanced experience with Salesforce and data management; Salesforce Admin certification preferred
• Strong analytical skills with the ability to build reports and communicate insights clearly
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to collaborate effectively with cross-functional stakeholders, including senior leaders and external partners