JOB SUMMARY:

The Exclusive Resorts Concierge is responsible to be the service provider for Exclusive Resorts members by communicating with members to make all pre-arrival arrangements, conducting internal and external correspondence with members, and establishing and managing numerous relationships with suppliers such as activity companies, restaurants, and transportation companies.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Plan itinerary/activities and reservations in advance for all arriving members.
• Respond to communication from members, the Company, and its affiliates, within 24 hours of delivery
• Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met.
• Before every guest’s arrival, the Concierge will visit the residence and ensure everything is in condition according to the rules and regulations of Exclusive Resorts.
• Provide orientation to the residence(s) and services for members upon arrival at residence(s).
• Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.
• Manage and coordinate Special Events for member requested Special Events.
• Conduct tours of units as a representative of Exclusive Resorts for prospective members.
• Ensure all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts.

QUALIFICATIONS:

• College Degree preferred.
• Minimum of two years’ experience in a luxury hotel preferred.
• Minimum of two years’ experience in customer service.
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.
• Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
• Must possess a positive attitude.
• Must be willing to participate in a learning environment.
• Must integrate company values throughout all interactions.
• Must be able to quickly adapt to effectively using new software products.
• Must be dependable and available to work within the resort on weekends, nights, and/or holidays based on business demands.

Physical Requirements:

Must be able to bend, stoop, squat, and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.