Sr. Product Manager, Customers & Orders

Dispatch

Dispatch

Product, Customer Service

Bloomington, MN, USA

Posted on Apr 17, 2026
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Position: Sr. Product Manager, Customers & Orders
Location: Bloomington, MN
Remote Status: Hybrid
Job Id: 1035
# of Openings: 1
Sr. Product Manager, Customers & Orders
At Dispatch, we’re redefining last-mile logistics—and this role sits at the center of that transformation. As Senior Product Manager, Customers & Orders, you’ll own the entire buyer journey—from first touch to long-term growth—shaping how businesses discover, trust, and scale with Dispatch.
You will lead the evolution of a two-sided marketplace experience, balancing the needs of self-serve SMBs and complex enterprise customers. This role blends strategy, execution, and deep customer empathy to drive marketplace demand and revenue growth.

What You’ll Drive (Key Accountabilities + Responsibilities)

  • Own the end-to-end customer lifecycle: acquisition → activation → transaction → retention
  • Define and execute product strategy & roadmap aligned with growth outcomes
  • Optimize conversion funnels, onboarding, and ordering experiences
  • Lead cross-functional delivery across Engineering, UX, Marketing, Sales, and CX
  • Use data, experimentation, and research to continuously improve customer engagement
  • Shape marketplace demand strategy to increase usage and customer lifetime value
  • Mentor PMs and elevate product thinking across the organization

What You Bring (Required Skills & Experience)

  • 7+ years in Product Management
  • Experience owning full customer journeys (acquire → retain)
  • Background in B2B SaaS, marketplaces, or logistics platforms
  • Strong track record of growth, funnel optimization, and product-led strategies
  • Expertise in analytics, A/B testing, and behavioral insights
  • Ability to influence senior stakeholders and lead cross-functional teams
Bonus Points (Preferred Skills)
  • Experience in last-mile delivery or supply chain
  • Familiarity with PLG (product-led growth) frameworks
  • Experience designing enterprise-grade workflows (multi-user, approvals)
  • Exposure to CX/support tooling as feedback loops
Education
Bachelor’s degree in Business, Engineering, or Computer Science or a related field (or equivalent education/experience)

FTE Benefits

  • Health Insurance: Comprehensive medical plans, including a $0 cost option for individuals.
  • Dental and Vision Insurance: Full preventive care coverage.
  • 401(K) with Match: Dispatch matches 50% of employee contributions up to 6%.
  • Paid Parental Leave: 4 weeks of paid time off for welcoming a new family member.
  • Flexible PTO: We require a minimum of 10 days off per year to reset and refuel, with more time available based on team priorities and manager approval.
  • Professional Development: Reimbursement of up to $500 annually.
  • Technology Stipend: Monthly stipends for remote work essentials.

And so much more…

Voted one of America’s Best Startup Employers by Forbes, Dispatch thrives on our commitment to strong company culture and our Five Core Values:

  • Care – We treat our people, customers, and drivers with empathy and respect.
  • Commitment – Every role matters; we’re dedicated to our team, mission, and plan.
  • Transparency – We build trust by keeping our promises and owning our mistakes.
  • Speed to Value – We make timely decisions with a focus on long-term impact.
  • Driven to Deliver – We take radical ownership of responsibilities, valuing execution as critical.

At Dispatch, we are passionate about exceptional outcomes and experiences and we value the unique backgrounds and experiences that everyone brings. We believe in a diverse workplace where everyone is included and people can bring their true and authentic selves to work every day. We foster creativity and innovation and know that our differences are strengths that help us achieve our goals as individuals and as an organization. We are committed to a workplace where employees feel valued and can perform their best. If your experience is close to what you see listed above, please consider applying.

Dispatch believes that Veterans arrive with not only translatable skills and technical expertise but in addition come with the intangibles; leadership and values that we believe align with our 5 Core Values. Simply put, these qualities enable our success, so we encourage all Guardsmen, Reservists, and Veterans to consider Dispatch as their next career destination.
Pay Range: $160 - $190 per hour
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