At Dispatch, we’re redefining last-mile logistics—and this role sits at the center of that transformation. As Senior Product Manager, Customers & Orders, you’ll own the entire buyer journey—from first touch to long-term growth—shaping how businesses discover, trust, and scale with Dispatch.

You will lead the evolution of a two-sided marketplace experience, balancing the needs of self-serve SMBs and complex enterprise customers. This role blends strategy, execution, and deep customer empathy to drive marketplace demand and revenue growth.

What You’ll Drive (Key Accountabilities + Responsibilities)

Own the monthly financial close process and ensure timely, accurate financial statement preparation
Lead balance sheet completion and accuracy, ensuring all accounts are reconciled monthly in accordance with GAAP
Serve as the in-house expert on technical accounting standards including ASC 606, ASC 842, and ASC 718
Ensure accurate payroll processing—covering pay, taxation, benefits calculations, and reconciliations—in partnership with HR
Drive tax compliance across Federal, State, and Local requirements for payroll and sales/use tax
Improve AR management, aging, and collections; manage and negotiate AP lead times with key suppliers
Lead external audit processes, ensuring proper documentation and execution across Finance & Accounting
Partner with the VP of Finance, CFO, and Dispatch leadership to prioritize financial strategies aligned with company growth
Communicate and present financial results to key audiences including board meetings, company updates, and investor reports
Establish short- and long-term action plans for operational efficiency, including cost-saving and revenue enhancement opportunities
Mentor and develop accounting team talent, fostering accountability, inclusion, and high performance

What You Bring (Required Skills & Experience)

Minimum 5 years of progressive accounting experience
Prior experience mentoring, managing, or leading high-performing teams
Deep expertise in GAAP, financial close processes, and balance sheet management
Strong technical accounting knowledge (ASC 606, ASC 842, ASC 718, SOX compliance)
Excellent written and verbal communication skills with the ability to present to senior and executive audiences
Proven ability to thrive in a fast-paced environment, managing multiple priorities under tight deadlines
Proficiency in NetSuite, Google Suite, and Microsoft Suite
Comfortable using AI-based tools for analysis, automation, or decision support (e.g., ChatGPT, Claude, etc.)
Bachelor's or Master's degree in Accounting, Business, or Finance

Bonus Points (Preferred Skills)

CPA preferred but not required

Education

Bachelor's or Master's degree in Accounting, Business, or Finance (or equivalent education/experience)

Location

Hybrid (Bloomington, MN) or Remote (Eligible States Only)

FTE Benefits

Health Insurance: Comprehensive medical plans, including a $0 cost option for individuals.
Dental and Vision Insurance: Full preventive care coverage.
401(K) with Match: Dispatch matches 50% of employee contributions up to 6%.
Paid Parental Leave: 4 weeks of paid time off for welcoming a new family member.
Flexible PTO: We require a minimum of 10 days off per year to reset and refuel, with more time available based on team priorities and manager approval.
Professional Development: Reimbursement of up to $500 annually.
Technology Stipend: Monthly stipends for remote work essentials.

And so much more…

Voted one of America’s Best Startup Employers by Forbes, Dispatch thrives on our commitment to strong company culture and our Five Core Values:

Care – We treat our people, customers, and drivers with empathy and respect.
Commitment – Every role matters; we’re dedicated to our team, mission, and plan.
Transparency – We build trust by keeping our promises and owning our mistakes.
Speed to Value – We make timely decisions with a focus on long-term impact.
Driven to Deliver – We take radical ownership of responsibilities, valuing execution as critical.

At Dispatch, we are passionate about exceptional outcomes and experiences and we value the unique backgrounds and experiences that everyone brings. We believe in a diverse workplace where everyone is included and people can bring their true and authentic selves to work every day. We foster creativity and innovation and know that our differences are strengths that help us achieve our goals as individuals and as an organization. We are committed to a workplace where employees feel valued and can perform their best. If your experience is close to what you see listed above, please consider applying.

Dispatch believes that Veterans arrive with not only translatable skills and technical expertise but in addition come with the intangibles; leadership and values that we believe align with our 5 Core Values. Simply put, these qualities enable our success, so we encourage all Guardsmen, Reservists, and Veterans to consider Dispatch as their next career destination.

Pay Range: $120,000 - $145,000 per year

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