Dispatch simplifies last-mile deliveries for businesses by providing both a reliable network of independent contractor drivers and scalable software for your own fleet. With our delivery technology, businesses can focus on what matters most while empowering them to Deliver More for their customers. Dispatch’s real-time tracking and transparency put businesses, suppliers, and technicians in control of local deliveries. Voted one of America’s Best Startup Employers by Forbes, Dispatch thrives on our commitment to strong company culture and our Five Core Values:

• Care – We treat our people, customers, and drivers with empathy and respect.
• Commitment – Every role matters; we’re dedicated to our team, mission, and plan.
• Transparency – We build trust by keeping our promises and owning our mistakes.
• Speed to Value – We make timely decisions with a focus on long-term impact.
• Driven to Deliver – We take radical ownership of responsibilities, valuing execution as critical.

WHY YOU WOULD BE A FIT?

Dispatch is transforming last-mile logistics, and the Senior Product Manager – Fulfillment & Driver Experience plays a critical role in shaping the efficiency and reliability of our delivery ecosystem. This role is responsible for optimizing how deliveries are scheduled, assigned, and completed, ensuring seamless interactions between Dispatch, our customers, and our drivers.

As the leader of the Fulfillment & Driver Experience domain, you will own the strategy, development, and execution of products that power our driver marketplace, including delivery scheduling, route optimization, fulfillment efficiency, driver app experience, and driver tools. You will work closely with Engineering, Operations, UX, and Data Science to develop solutions that enhance delivery performance, optimize supply and demand dynamics, and improve the driver experience.

This role is ideal for a strategic, data-driven product leader with a deep understanding of marketplace logistics, optimization algorithms, and user experience in mobile applications. As a leader on the Product team, this role provides mentorship and guidance to other team members.

YOUR ASSIGNMENT (should you choose us and we choose you!)

Key Accountabilities

• Drive Results: Spearhead the definition and attainment of key outcomes within set timelines and budgets, ensuring project success and efficiency.
• Cultivate Support: Actively engage and secure buy-in from stakeholders, fostering strong relationships and alignment on project goals.
• Monitor Success: Diligently track Key Performance Indicators (KPIs) and product performance, providing insights for continuous improvement.
• Strategize Priorities: Lead product planning and prioritization, balancing resources and market demands to maximize product impact.
• Master Insights: Leverage deep expertise in data analysis, customer understanding, and business acumen to inform strategic decisions.

• Expertise in Action: Demonstrate deep domain expertise, applying specialized knowledge to shape and advance product strategy and development.
• Data-Driven Decision Making: Utilize advanced data analysis and machine learning insights to inform product strategies, ensuring our solutions are at the forefront of the delivery industry.

Primary Job Responsibilities:

Strategy & Roadmap:

• Define the vision, strategy, and roadmap for fulfillment and driver experience, focusing on delivery efficiency and driver engagement.
• Drive innovation in dispatching, scheduling, and route optimization to increase operational performance and customer satisfaction.
• Balance short-term execution with long-term investments in automation and intelligence.

Product Development & Execution:

• Collaborate with UX and Engineering to develop intuitive, scalable solutions that improve driver workflows and fulfillment operations.
• Partner with Data Science to implement machine learning models for smarter dispatching and dynamic pricing strategies.
• Define product requirements, user stories, and acceptance criteria to ensure a seamless handoff from concept to development..

Fulfillment Optimization & Driver Experience:

• Continuously analyze and improve driver performance metrics, delivery efficiency, and engagement.
• Build tools that enhance route optimization and dynamic scheduling for greater fulfillment reliability.
• Champion driver needs and ensure an excellent app experience that supports retention and satisfaction.

Data-Driven Insights & Continuous Improvement:

• Monitor KPIs, analyze marketplace dynamics, and refine fulfillment processes to optimize cost, efficiency, and experience.
• Implement A/B testing, analytics dashboards, and performance tracking to iterate on product improvements.
• Stay ahead of last-mile logistics trends and competitive developments to inform product strategy.

WHAT YOU BRING TO THE TEAM & DISPATCH

Required Skills/Abilities/Experience

• Minimum of 7 years of product management experience building and launching successful technology products.
• Experience in logistics, fulfillment, delivery platforms, or marketplace optimization.
• Proven track record of working with route optimization, scheduling, dispatching, or workforce management tools.
• Strong technical foundation with experience in data science, automation, and algorithm-driven decision-making.
• Ability to lead cross-functional teams and influence stakeholders at all levels.
• Proficiency in data-driven decision-making, leveraging insights to refine strategy and execution.
• Experience managing and improving mobile applications for on-the-go workforces (e.g., driver apps).
• Comfortable using AI-based tools for analysis, automation, or decision support (e.g., ChatGPT, Perplexity etc.).

Preferred Skills/Abilities/Experience

• Experience in last-mile delivery, gig economy platforms, or real-time logistics.
• Familiarity with geospatial data, GPS tracking, and mobile UX best practices.
• Experience working in an on-demand or multi-sided marketplace.
• Strong ability to balance short-term execution with long-term strategic growth.

Education

• Bachelor's degree in Business, Management, or Computer Science, or a related field

WHY YOU’LL LOVE WORKING WITH US

• Compensation: $140 - 160,000 depending on experience and qualifications.
• Remote Flexibility:
• Health Insurance: Comprehensive medical plans, including a $0 cost option for individuals.
• Dental and Vision Insurance: Full preventive care coverage.
• 401(K) with Match: Dispatch matches 50% of employee contributions up to 6%.
• Paid Parental Leave: 4 weeks of paid time off for welcoming a new family member.
• Flexible PTO:We move fast and deliver results, but even the best drivers need a pit stop. We require a minimum of 10 days off per year to reset and refuel, with more time available based on team priorities and manager approval.
• Professional Development: Reimbursement of up to $500 annually.
• Technology Stipend: Monthly stipends for remote work essentials.

And so much more…

At Dispatch, we are passionate about exceptional outcomes and experiences and we value the unique backgrounds and experiences that everyone brings. We believe in a diverse workplace where everyone is included and people can bring their true and authentic selves to work every day. We foster creativity and innovation and know that our differences are strengths that help us achieve our goals as individuals and as an organization. We are committed to a workplace where employees feel valued and can perform their best. If your experience is close to what you see listed above, please consider applying.

Dispatch believes that Veterans arrive with not only translatable skills and technical expertise but in addition come with the intangibles; leadership and values that we believe align with our 5 Core Values. Simply put, these qualities enable our success, so we encourage all Guardsmen, Reservists, and Veterans to consider Dispatch as their next career destination.