Hospitality Coordinator, Sandcroft London

The Hospitality Coordinator supports many aspects of the meetings and offerings at a dedicated
location in accordance with Convene’s vision, mission, and values including our core principles.

What you will do:
● Effectively communicate via verbal and written correspondence with all levels of
employees and clients; exhibiting GRIT in all interactions
● Work dynamically and prioritize departmental functions to meet deadlines
● Approach all encounters with guests and employees in an attentive, friendly, courteous,
and service-oriented manner
● Enter and input visitors
● Problem-solving/requests at the desk
● Liaison with the Operations Team along with WP-Members; assist with Robin (Room
Booking) reservations, catering orders, building requests (badges, tickets, work orders),
sorting/delivering mail & packages, and Onboarding new WP-Members
● Lead show rounds when applicable
● Assist with service execution; set-up and breakdown, and support during peak periods
● Assist with coordination for setup and execution of all functions with the Service,
Production, Technology, Customer Success, and Culinary departments
● Keep Welcome Desk clean/organized; responsible for badge printing and stocking of
materials
● Keep coat room clean/organized
● Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours
● Order office supplies
● Check-in guests with proxy click and show reception/nourish area
● Escort meetings guests when needed
● Manage lost and found
● Building Requests- Cleaning
● Assist the Conference & Events Manager and Chef with scheduling and administrative
responsibilities
● Create and maintain positive relationships with building management and landlord
partners
● Develop and maintain positive client relationships
● Ensure Standard Operating Procedures and Brand Standards are being adhered to and
support any updates accordingly when applicable

● Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin,
ZenDesk, Microsoft (*word, PowerPoint, excel), and Outlook

What We Look For:

● Ability to work effectively with clients
● Flexible and long hours sometimes required
● Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
● Ability to reach overhead and below the knees, including bending, twisting, pulling, and
stooping
● Ability to stand, sit, or walk for an extended period of time
● Basic knowledge of Audio/Visual equipment set up and usage