Assistant General Manager

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We're seeking an Assistant General Manager to join our Operations team at our Commerce Square property in Philadelphia. The Assistant General Manager will report directly to the General Manager of their unit (single or complexed properties).

What You’ll Do:

The Assistant General Manager oversees all aspects of the Location/Property Management at their location in accordance with Convene’s vision, mission and values including our core principles.

The Assistant General Manager is responsible for all aspects of the conference/program operations at the designated Convene location, in accordance with Convene standards. In this role, the Assistant General Manager will direct, implement, and maintain the service, technology, production, and culinary philosophy which serves as a guide to respective staff to ensure 100% client satisfaction.

• Effectively communicate via verbal and written correspondence with all level of employees and clients; exhibiting GRIT in all interactions
• Work dynamically and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
• Oversee and coordinate the setup and execution of all functions with the Service, Production and Culinary departments at either single locations or multi-unit complexed locations
• Coach, mentor and develop all level of employees at your location(s)
• Comply with Convene standards and regulations to encourage safe and efficient operations including scheduling, varying according to the needs of the facility
• Maximize efforts towards productivity by identifying problem areas and implementing solutions
• Responsible for overseeing the Service team including hiring, staffing, scheduling, training, payroll, and conducting performance reviews in accordance with Convene standards
• Ensure inspection of all conference center areas for cleanliness and maintenance on a regular basis
• Attend and run meetings in accordance to Convene meeting cadence, running efficient and productive agendas. Oversee daily and weekly PEO meetings as well as weekly staff meetings
• Responsible for controlling and maintaining all service equipment, communicating with facilities management and outside vendors to ensure all equipment remains in working order.
• Create and maintain positive relationships with building management
• Work with sales manager and other conference planning manager to ensure accuracy of Salesforce
• Develop client relationships to ensure a successful event.
• Oversee Production team and ensure proper planning, upselling, detailing, proper room blocks, and professional communication to clients
• Build relationships with all local competitors and surrounding businesses
• Work closely with General Manager, Sales, Revenue, Finance and Corp Ops on monthly P&L review, monthly forecasting and during annual budget process
• Responsible for driving impactful financial decisions that positively impact the monthly P&L results
• Understand both monthly forecasting and the annual budget process
• Assist with developing a healthy employee relations environment, including employee motivation and coaching.
• Provide overall direction, coordination, and ongoing evaluation of operations, production, culinary, and technology departments
• Ensure Standard Operating Procedures are consistent, up to date and being followed
• Review and update all internal and external forms and processes quarterly to ensure continuous improvement and quality standards
• Brand standards are being executed
• Confirms that all payroll reports are accurate prior to approval and that all employees are compensated properly for their time.
• Basic knowledge of Audio/Visual equipment set up and usage
• Alongside Area Director of Operations, establish strategic plan and lead site via specific action steps to achieve financial, quality goals and survey scores
• Meet with guests to understand the requirements for their functions, and supervision of the banquet staff to ensure guests' requirements are met and exceeded
• Maintain regular attendance in compliance with Convene standards, as required by scheduling, which will vary according to the needs of the facility

What We Look For:

• Minimum 3 years’ experience in hospitality, including some previous supervisory experience
• Ability to lead, develop other team members
• Ability to work effectively with clients
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $75,000 Salary Max: $85,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Who We Are:

Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in the U.S. and U.K. with a network of 38 locations across nine cities; the Convene portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/.

We’re Here For You:

At Convene, you’ll receive:

• Excellent health coverage for you and your family starting day one
• Medical and insurance navigation support through Eden Health
• Commuter Benefits
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• 401K plan with company matching
• Professional development support
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

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