To provide a professional registration and welcome service throughout the day and act as client liaison for all trainers and delegates. To co-ordinate and collate all relevant forthcoming events information and maintain exceptional customer service, whilst providing general administrative support to the venue team.

What You’ll Do:

Client Services

To provide a helpful morning registration service, welcoming and registering clients, trainers and delegates.
To give an introduction of the building to all trainers, distribute evaluation forms and direct/escort them to their rooms.
To have a strong visible presence throughout the venue and assist clients with any general requests such as photocopying, faxing, ordering taxis and any other reasonable requests
To handle customer complaints
To communicate customer comments and compliments to the venue team
To ensure reception is kept tidy throughout the day, including updating marketing materials, making sure they are displayed correctly and to company standard.
To build relationships with trainers and delegates alike ensuring all client preferences are recorded and recognised with the aim of giving exceptional client care.

Event and Office Administration

To follow up with clients to gain information for forthcoming bookings
To correctly produce the weekly operational rota on time
To attend and lead the weekly rota meetings in preparation for the following week and review feedback received
To lead daily rota/operations meetings to discuss final preparations for the current/following day
To ensure that all information is communicated concisely to the catering and facilities teams
To ensure all changes to events are recorded fro invoicing purposes.
To answer the phone, sort out the post, take and deliver messages to staff and clients and order stationary.
To compile delegate lists, prepare room and notice board signs, collect and distribute evaluation forms
Input evaluation form info into in-house database
Check and update venue information as required

Sales

To assist with availability enquires and chasing of provisionally held bookings
To follow up new enquiries ensuring brochures have been sent out and have been received by clients as requested
To assist with the preparation of sales invoices
To ensure cross-selling of other venues and services takes place at every opportunity.

What We Look For:

Client management:

Delivering excellent client relations to ensure client satisfaction

Operational knowledge:

To have a thorough understanding of room set ups and venue logistics

Team work:

Build and maintain excellent team relationships to deliver the best service

Who We Are:

etc.venues is an established leader in urban day conferencing with venues across the United Kingdom in London, Manchester, and Birmingham, and in the United States in New York City. The company was recently acquired by Convene, a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces, growing its global network to 39 locations across nine cities and creating the largest single provider of dedicated premium meeting and event venues in the U.S. and UK. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/

We’re Here For You:

You'll Receive:

Internal and external training & development
25 days annual leave plus bank holidays, and company sick pay
Subsidised fitness membership
Medical insurance
Interest-free loan for rail season tickets & further education
Subsidised bicycle purchase through Cycle to Work scheme
Employee wellbeing support and personal advice programme
Subsidised eye care
etc.venues Family lunch - fresh, healthy 'brain food' during your daily one-hour break

To view our job application privacy notice, please visit: https://www.etcvenues.co.uk/job-applicant-privacy-notice

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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