Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

ACCOUNT MANAGER

We’re seeking an Account Manager to join our UK team. The Account Manager will report directly to the Deputy Head of Meeting and Event Sales.

What You’ll Do:

• Maintain extensive knowledge of Convene | etc.venues products and locations while building the brand locally and regionally.
• Possess a clear understanding of the Portfolios business plan, locally, regionally and globally, ensuring that all personal targets are achieved to meet the overall sales objectives
• Conduct and coordinate thorough site inspections, virtual tours and demos, client appointments, account development meetings and assist with quarterly business reviews with your key accounts.
• Discover new local meeting and event decision makers, maintain and grow current and prospective clients, referral partners and new business contacts.
• Rapidly respond to all client enquiries and other communication and maintain up to date account detail for all relevant key accounts that you are responsible for.
• Generate, negotiate and close agreements to client specifications while adhering to internal pricing guidelines.
• Maintain thorough knowledge of competitive sets and relationships with counterparts.
• Attend relevant networking events and host regular familiarisation trips for your accounts in
  order to maintain, grow and prospect new business
• Reach and exceed personal targets as well as budgeted goals for financial quarters and
  commercial year.
• Cultivate relationships with allocated key accounts through consultative sales efforts to reach
  and exceed commercial goals.
• Owns and cultivates a number of accounts that are selected based on location, volume and
  spend.
• Targeted with sourcing copycat accounts, with a focus on increasing market share across the
  global portfolio of brands and products.
• Responsible for soliciting and securing repeat business associated to their allocated account
  deck and pipeline.
• Optimise conversion and adapt process where required to achieve conversion goals for both new and existing business
• Lead on and process all enquiries in a timely manner, aligned with Convene | etc.venues sales strategy.
• Ensure that, in line with our ‘Client First’ sales approach, all ‘Meet & Greet’s’ are diarised /scheduled to increase client engagement and potential growth.
• Create, maintain and where required liaise with your Line Manager(s) to build Account Plans for your allocated accounts and to map out organisational structure in order to identify further growth opportunities.
• Support the wider regional sales efforts in increasing market share and optimising value for clients across the portfolios brands.
• Optimise client experience and maximise revenue opportunities through technology and other event upsells to create additional revenue channels.
• Identify potential accounts which may benefit from a Platform Partnership Agreements (MSAs) that support the organisation’s revenue strategy and growth of the Meetings and Workplace portfolio.
• Aggregate and record key account intel, metrics and feedback in Convene CRM to maximise insight.

What We Look For:

• Minimum 2 years sales sales-related experience
• Experience with physical or virtual events, real estate, or flexible workspaces, a plus
• Excellent written and verbal communication skills
• Strong time management and organizational skills
• Ability to effectively build relationships with clients
• Ability to work well with other team members

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Who We Are:

Convene is a premium hospitality company that designs and operates meeting, event, flexible office, and membership spaces. With a network of 38 locations across nine cities in the U.S. and UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, and a warm and welcoming environment to create a turnkey solution for extraordinary meeting and work experiences. Founded in 2009 with the goal of bringing hospitality and lifestyle into traditional commercial real estate assets, Convene partners with the industry’s top landlords to deliver increased value to their assets and premium experiences to their tenants. The company counts Hudson’s Bay Company, Ares, and RXR Realty among its investors and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/

We’re Here For You:

At Convene, you’ll receive:

• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Professional development support
• Wellness subsidy to support your wellbeing
• Savings on bikes and equipment through Convene’s Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.