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Hospitality Coordinator

Convene

Convene

Administration
Chicago, IL, USA
Posted on Tuesday, July 2, 2024

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We're seeking a full-time Hospitality Coordinator to join our Operations team at our Willis Tower property in Chicago. The Hospitality Coordinator will report directly to the General Manager.

What You’ll Do:

The Hospitality Coordinator supports many aspects of the meeting and event offerings at this dedicated location in accordance with Convene’s vision, mission, and values including our core principles.

  • Lead the coordination of program setup and execution with cross-functional teams including Service, Production, Technology, and Culinary departments
  • Liaise with Culinary and Service teams to assist with the setup and execution of Food & Beverage ensuring that it follows the client's Program Execution Order
  • Assist in supervising the front-of-house service team and act as support for the staff with tasks including but not limited to setup, event execution, breakdown, utilities, maintenance, and security
  • Greet and welcome all guests upon entry into a Convene property; approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
  • Check-in guests with proxyclick and show reception/nourish area
  • Problem solve requests at welcome desk and escalate inquiries as needed
  • Liaison with Operations Team, assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sort/deliver mail & packages
  • Effectively communicate via verbal and written correspondence with all level of employees and clients; exhibiting GRIT in all interactions
  • Keep Welcome Desk and coat room clean/organized; responsible for badge printing and stocking of materials
  • Escort meetings guests when needed
  • Orchestrate and set-up Surprise & Delights for WP Members and/or Site Tours
  • Develop and maintain positive client relationships
  • Assist Service Manager and Chef with scheduling and administrative responsibilities
  • Create and maintain positive relationships with building management and landlord partners
  • Order office supplies
  • Manage lost and found
  • Assist with service execution; set-up and breakdown, support during peak periods
  • Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success and Culinary departments
  • Work dynamically and prioritize departmental functions to meet deadlines
  • Comply with Convene standards and regulations to encourage healthy, safe and efficient operations in adherence to best practices and requirements from DOH, FDNY, OSHA, CDC and local guidelines, etc.
  • Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
  • Basic knowledge of Audio/Visual equipment set up and usage
  • Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, Powerpoint, Excel)

What We Look For:

  • Minimum 2 years’ experience in hospitality
  • Ability to work effectively with clients
  • Flexible and long hours sometimes required
  • Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Ability to stand, sit, or walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Starting Hourly Rate: $28.00/hour with overtime eligibility

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Who We Are:

Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in North America and the UK with a network of 39 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares, RXR Realty, and Hudson’s Bay Company among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/.

We’re Here For You:

At Convene, you’ll receive:

  • Excellent health coverage for you and your family starting day one
  • Medical and insurance navigation support through Eden Health
  • Flexible vacation time plus time off for your birthday
  • A Holiday closure each year to allow all employees to unplug and recharge
  • 401K plan with company matching
  • Professional development support
  • A chance to be part of a dynamic, growing team
  • The opportunity to have a significant impact on your team and the business in the work that you do
  • A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

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